Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karol Michelle Nunez Hernandez

Aurora,CO

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in a Front desk role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere. As a dedicated student, I am committed to balancing work and school responsibilities while consistently delivering high-quality results. Focused on making things happen through strong organizational skills, hard work, and a positive, solution-oriented attitude, ensuring both my academic and professional commitments are met with excellence.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Homewood Suites by Hilton
02.2023 - Current
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Managed airport shuttle operations, ensuring timely and efficient transportation for passengers arriving and departing.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Education

Bachelor of Nursing -

Regis University
Denver, CO
05-2030

Medical Assistant -

Pima Medical Institute
Aurora, CO
12-2024

High School Diploma -

Hinkley High School
Aurora, CO
05-2024

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Two way Radio Communication
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Agent

Homewood Suites by Hilton
02.2023 - Current

Bachelor of Nursing -

Regis University

Medical Assistant -

Pima Medical Institute

High School Diploma -

Hinkley High School
Karol Michelle Nunez Hernandez