Karli Garcia
Montrose
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Soft Touch Dentistry
05.2024 - Current
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
Registered Dental Hygienist
Ashley Valley Family Dental
08.2023 - 04.2024
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Managed dental records and entered information using Dentrix to keep important patient information on file.
- Customized dental prophylactic treatment to meet individual patients' needs.
- Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
- Monitored patients for pain and administered topical anesthetic to numb sensitive areas.
- Established a clean, sterile and welcoming environment for patients.
- Removed plaque and tartar from teeth using hand and mechanical scaler tools.
- Positioned patients properly during examination or treatment for comfort and safety.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
Collections Specialist
Discover Card
09.2022 - 02.2023
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Reviewed accounts to determine payment plan compliance.
- Recorded information about customers' financial status and collections status efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Developed collection methods to achieve or exceed company financial goals.
- Met demands of busy collections group by performing high volume of daily calls.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Negotiated rates with customers and entered payments into accounting system.
Customer Service Representative
PillPack
01.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
CNA
Rangely District Hospital
01.2019 - 05.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Retail Store Manager
Be True Western
01.2017 - 08.2019
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
AAS - Dental Hygiene
Colorado Northwestern Community College
Rangely, CO05.2022
HS Diploma - undefined
Gunnison High School
Gunnison, CO05.2009
Skills
- WREBS certified
- Treatment planning and implementation
- Time management
- Correct and thorough documentation
- Non-surgical periodontal therapy
- Account Review
- Relationship Building
- Records Maintenance
- Payment Acceptance
- Proficiency in Dentrix, IRIS, pharmacyOS
- Collections
- Account Reconciliation
- Outbound Calling
- Diagnostic quality radiographs
- Dental impressions
- Customer service
- Conflict resolution
- Client communication
- Data entry
- Account updating
- Root planning and scaling expertise
- Periodontal assessment
- Dentrix software proficiency
- Sealant application
- Local anesthesia administration
- Digital radiographs
- Medical history review
- Radiographic interpretation
- Critical thinking
- Call center experience
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Medical terminology
- HIPAA compliance
- Accounts receivable
- Bookkeeping
- Quickbooks
Accomplishments
- Educated patients about treatments to reduce anxiety and reluctance to treatment.
- Performed approximately nine prophylactic procedures per day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Diode laser certified
- Arestin placement certified
- SDF application trained
- CPR certified
- WREBS certified
Timeline
Registered Dental Hygienist
Soft Touch Dentistry
05.2024 - Current
Registered Dental Hygienist
Ashley Valley Family Dental
08.2023 - 04.2024
Collections Specialist
Discover Card
09.2022 - 02.2023
Customer Service Representative
PillPack
01.2019 - 06.2021
CNA
Rangely District Hospital
01.2019 - 05.2021
Retail Store Manager
Be True Western
01.2017 - 08.2019
HS Diploma - undefined
Gunnison High School
AAS - Dental Hygiene
Colorado Northwestern Community College
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