KARLEIGH DELEON
Denver
Summary
As a dedicated and enthusiastic professional with experience in Transportation Management, Mail Processing, Retail, and Customer Service, I am eager to bring my skills to your team. My passion for delivering exceptional service and my ability to thrive in fast-paced environments make me an ideal candidate for roles such as Store Associate, Line Cook, or Customer Experience Consultant. I am excited about the opportunity to contribute to your success and create memorable experiences for customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Consultant
CarMax
Denver
08.2023 - 05.2025
- Maintained accurate records of customer interactions utilizing CRM software.
- Created detailed reports on customer feedback and satisfaction levels.
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Resolved customer queries and complaints in a timely manner.
- Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
- Utilized multiple communication channels to provide assistance to customers.
- Assisted customers with ordering processes, payment options, shipping arrangements, and returns and exchanges.
Server
C.A.S.A
Tempe
09.2021 - 11.2022
- Greet customers, and maintain a friendly demeanor throughout their experience.
- Accurately take food and beverage orders, correctly using the ordering system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
Bottle Service
Glow Shots & Cocktails
Tempe
06.2021 - 08.2021
- Greet guests and clientele, suggesting any type of bottle selection and also upselling, maintaining table needs, and implacing a good impression to make sure people come back again.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Assisted with setting up bottle service areas for special events or occasions.
- Set up private areas for bottle service parties; arranging furniture accordingly.
- Processed payments for bottle service orders accurately and efficiently.
- Completed end-of-shift paperwork accurately recording sales totals from bottle service purchases.
- Stayed current on new products and industry trends related to bottle service offerings.
- Conducted regular inventory checks of supplies used during bottle service shifts.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
Line Cook
The Golden Margarita
Phoenix
02.2021 - 06.2021
- Setting up and stocking stations with all necessary supplies.
- Preparing food for service (e.g., chopping vegetables, butchering meat, or preparing sauces).
- Cooking menu items in cooperation with the rest of the kitchen staff.
- Performed basic knife skills such as dicing onions or slicing meats.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Stocked and restocked kitchen supplies as needed.
- Inspected equipment for cleanliness prior to use every shift.
Motor Transport Operator
U.S. Armed Forces (Army)
Phoenix
11.2016 - 07.2019
- Prepare equipment, cargo and personnel for travel to airports, seaports and railways.
- Request and coordinate transportation to meet a movement mission.
- Maintained detailed records of daily vehicle mileage, maintenance issues, and fuel consumption levels.
- Operated a variety of motor transport equipment in a safe manner.
- Assisted with the loading and unloading of freight from trucks using forklifts and pallet jacks.
- Inspected and maintained vehicles to ensure they were safe for operation.
- Filled out necessary paperwork such as logsbooks prior to beginning each trip.
- Loaded, secured, and unloaded cargo according to established procedures.
Mail Processing Clerk
US Postal Service
Prescott Valley
04.2016 - 04.2018
- Prepared mail for distribution at post offices, and at mail processing centers.
- Operated and monitored automated mail processing equipment and manually sort mail.
- Loaded and unloaded postal trucks to move mail with forklifts, small electric tractors, or hand-pushed carts.
Store Associate
In N Out Burger
Prescott
04.2016 - 03.2018
- Taking orders, processing payments, handling food/handling money, stocking supplies, supporting team members, encouraging others to do the same, customer service.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Ensured the cleanliness and tidiness of the store.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Performed daily opening and closing procedures for store operation.
- Adhered to safety regulations when handling hazardous materials.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05-2016
Skills
- Sales force
- Sales
- Microsoft
- Customer experience
- CRM software
- Communication skills
- Product knowledge
- Time management
- Strategic thinking
- Multitasking
Certification
Certified A+
References
Reference available upon request
Timeline
Customer Experience Consultant
CarMax
08.2023 - 05.2025
Server
C.A.S.A
09.2021 - 11.2022
Bottle Service
Glow Shots & Cocktails
06.2021 - 08.2021
Line Cook
The Golden Margarita
02.2021 - 06.2021
Motor Transport Operator
U.S. Armed Forces (Army)
11.2016 - 07.2019
Mail Processing Clerk
US Postal Service
04.2016 - 04.2018
Store Associate
In N Out Burger
04.2016 - 03.2018
High School Diploma -
Bradshaw Mountain High School
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