Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karleen Mays

Colorado Springs

Summary

Organized and dedicated individual with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

10
10
years of professional experience

Work History

Receptionist Administrator

Calvary Worship Center
02.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Oversees Loaves & Fishes ministry and conducts interviews with volunteer candidates.
  • Assigns volunteers to ministry when appropriate.
  • Helps manage Food Pantry ministry and inputs guest information into computer system daily.
  • Handled complaints and questions, and re-directed calls to other team members.


Education Technician

National Parks Service
05.2019 - 08.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Prepared instruction materials, designed lesson plans and coordinated with volunteers.
  • Lead educator of Geography and Paleontology camps for 4th and 5th grade students.
  • Led ranger talks in the amphitheater of the monument for general public

Education Technician

National Parks Service
04.2018 - 11.2018
  • Assisted in designing camp curriculum for 4th grade students
  • Lead Educator of Geology and Paleontology Camp.
  • Completed 900 hour Americorps term as a Geo-scientist in the Parks Intern
  • Earned Visitor Service award for the 2018 season
  • Worked effectively alongside staff and volunteers throughout all sections of the park

Customer Service Representative

Rocky Mountain Conservancy- Florissant Fossil Beds
11.2017 - 02.2018
  • Handled visitor inquiries courteously and professionally.
  • Educated park visitors about the monument and the fossils found therein.
  • Oversaw the operations of the bookstore and visitor center.

Intern Naturalist

Colorado Parks And Wildlife- Mueller State Park
08.2016 - 11.2017
  • Planned activities like nature hikes to educate children and adults about issues facing local habitats.
  • Promoted education on natural resources to visitors through captivating presentations, exhibits, and hands-on activities.
  • Planned highly engaging outdoor recreation and environment education programs for on-site and off-site delivery.
  • Developed programs on wildlife and traveled throughout the state presenting in classrooms.
  • Attended archery training and GOCO training through CPW.
  • Cross-trained in all sections of the park.

Preschool Teacher

Junior Academy
05.2014 - 08.2015
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.

Education

Bachelor Of Arts Geography & Environmental Studies - K-6 Education

University of Colorado At Colorado Springs
Colorado Springs, CO
12.2015

Skills

  • Experience in administrative role
  • Organization skills
  • Extensive experience in education settings
  • Data Entry
  • Telephone skills
  • Excellent communication skills

Timeline

Receptionist Administrator

Calvary Worship Center
02.2023 - Current

Education Technician

National Parks Service
05.2019 - 08.2019

Education Technician

National Parks Service
04.2018 - 11.2018

Customer Service Representative

Rocky Mountain Conservancy- Florissant Fossil Beds
11.2017 - 02.2018

Intern Naturalist

Colorado Parks And Wildlife- Mueller State Park
08.2016 - 11.2017

Preschool Teacher

Junior Academy
05.2014 - 08.2015

Bachelor Of Arts Geography & Environmental Studies - K-6 Education

University of Colorado At Colorado Springs
Karleen Mays