Karla Monroy
Colorado Springs
Summary
Results-driven Human Resources professional with experience in customer service, personnel management, regulatory compliance, and administrative operations in high-pressure environments. Proven leadership background as a former General Manager, with strong skills in team supervision, training, and process improvement.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Department of Defense
Colorado Springs, CO
06.2021 - Current
- Manages recruitment processes, ensuring alignment with organizational policies and federal regulations.
- Develops and implemented employee training programs to enhance workforce competencies and compliance.
- Coordinates performance management systems, facilitating regular evaluations and feedback sessions.
- Maintains personnel records and statistical data to establish accuracy and compliance with applicable regulations..
- Processes HR actions including promotions, evaluations, assignments, and separations
- Advises leadership and personnel on policies, benefits, and administrative procedures
- Conducted audits to maintain accuracy of sensitive data and reduce discrepancies
- Supervised and trained 20 personnel, improving efficiency and workflow
- Coordinated onboarding and transition processes for incoming and outgoing members
General Manager
DK Restaurant Corp- DD's Diner
Ossining, NY
02.2019 - 06.2021
- Oversaw daily operations of a high-volume restaurant, ensuring efficiency and customer satisfaction
- Supervised, trained, and scheduled a team of 42 employees
- Managed hiring, onboarding, and performance evaluations
- Handled inventory and budgeting responsibilities
- Improved team performance and reduced turnover through leadership and staff development
- Ensured compliance with health, safety, and company policies
Waitress
DK Restaurant Corp-DD's Diner
Ossining, NY
02.2017 - 02.2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed accurate order processing and delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Trained new team members on menu knowledge and service protocols.
- Resolved customer complaints efficiently, maintaining a positive dining experience.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
- Conducted inventory checks to support supply management and minimize waste.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA06-2027
Associate of Science - Human Resources
Community College of The Air Force
Montgomery, AL06-2026
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Microsoft Office (Word, Excel, Power Point)
- Data evaluation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Specialist
Department of Defense
06.2021 - Current
General Manager
DK Restaurant Corp- DD's Diner
02.2019 - 06.2021
Waitress
DK Restaurant Corp-DD's Diner
02.2017 - 02.2019
Bachelor of Science - Business Administration
Liberty University
Associate of Science - Human Resources
Community College of The Air Force