KARLA GIRALDO SERNA
Medellín
Summary
Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance.
Overview
12
12
years of professional experience
5
5
Certification
Work History
Strategic Project Lead
Ultra Air
Medellín
09.2022 - 06.2023
- Provided regular updates to senior management regarding progress of projects and any changes or issues that arose during execution.
- Coordinated with internal stakeholders to ensure effective communication among all teams involved in the project.
- Identified potential risks associated with each project and developed mitigation plans accordingly.
- Created and maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced quality standards, checklists, report templates, and processes.
- Identified and analyzed complex problems to develop effective solutions.
Implementation Specialist
Ultra Air
Medellín
05.2022 - 09.2023
- Developed and documented implementation plans for new software systems.
- Researched, evaluated, and recommended best practices for software implementations.
- Provided technical assistance to internal teams during the development of system configurations.
- Established communication protocols with customers related to implementation timeline expectations.
Digital Payment Project Lead
Avianca
Bogotá
01.2020 - 04.2022
- Monitored the progress of projects to ensure timely completion within budget constraints.
- Developed strategy for successful execution of digital payment initiatives.
- Monitored project progress, identified risks, and took corrective action as needed.
- Developed strong communication and organizational skills through working on group projects.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Service Transition Coordinator
Avianca
Bogotá
01.2017 - 12.2019
- Developed and implemented strategies to improve customer satisfaction levels.
- Ensured SLA compliance and maintained service delivery quality standards.
- Coordinated activities between departments to ensure smooth service delivery process.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Created reports on service delivery metrics, such as response time, resolution rate.
Telecommunications Specialist
Avianca
Bogotá, Colombia
01.2011 - 01.2017
- Installed, troubleshot, repaired, and redesigned telecommunications systems to support communication and information exchange.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency, and reliability.
Education
Certificate Program - Process Management
Politecnico Gran Colombiano
08.2020
Certificate Program - Digital Transformation
Instituto Europeo De Postgrado
08.2020
Certificate Program - Design Thinking
Instituto Europeo De Postgrado
06.2020
Engineering Technology
Santo Tomas University
Medellín12.2011
Skills
- Risk Management
- Organization Skills
- Agile Methodologies
- Leadership Skills
- Problem-Solving
- Interpersonal Communication
Certification
Scrum Master Professional (SMPC)
Scrum Foundation Professional (SFPC)
Scrum Product Owner Professional (SPOPC)
Business Intelligence Foundation (BIFPC)
Lean Six Sigma White Belt (LSSWBPC)
Generate AI Overview for Project Managers
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Strategic Project Lead
Ultra Air
09.2022 - 06.2023
Implementation Specialist
Ultra Air
05.2022 - 09.2023
Digital Payment Project Lead
Avianca
01.2020 - 04.2022
Service Transition Coordinator
Avianca
01.2017 - 12.2019
Telecommunications Specialist
Avianca
01.2011 - 01.2017
Certificate Program - Process Management
Politecnico Gran Colombiano
Certificate Program - Digital Transformation
Instituto Europeo De Postgrado
Certificate Program - Design Thinking
Instituto Europeo De Postgrado
Engineering Technology
Santo Tomas University
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