Karizma Villalobos
Denver
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Chili's Grill & Bar. Proven ability to enhance guest experiences through exceptional communication and effective multitasking. Recognized for maintaining high standards and fostering customer engagement, contributing to a positive dining atmosphere. Adaptable team player committed to excellence.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Chili's Grill & Bar Restaurant
12.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sales Associate
Charolette Russe
10.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
DSST Elevate North East
10825 E 47th AveSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Customer engagement
- Hospitality and accommodation
- Effective multitasking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Host
Chili's Grill & Bar Restaurant
12.2024 - Current
Sales Associate
Charolette Russe
10.2023 - 11.2024
High School Diploma -
DSST Elevate North East
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