Karissa Kenney
Denver
Summary
Expansion Sales Account Executive driving revenue growth and client retention through strategic account management. Demonstrated success in implementing scalable solutions, mentoring team members, and utilizing performance metrics to enhance customer experiences. Recognized for significant contributions to organizational growth and excellence in cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Expansion Sales Account Executive
Gusto
05.2025 - Current
- Managed client relationships to ensure ongoing satisfaction and retention.
- Negotiated contract terms to align with client expectations and company policies.
- Utilized CRM software to track sales activities and client interactions effectively.
- Used performance metrics (conversion rates, retention, ARR growth) to evaluate effectiveness of messaging and strategies
- Identified trends in customer behavior to inform decision-making and experimentation
- Analyzed trends across customer interactions to surface insights that informed product, sales, and support strategies
- Collaborated with cross-functional teams to enhance service delivery and support.
Customer Success Manager
Gusto
11.2023 - 05.2025
- Closed 54 Premium deals in last review cycle, contributing $341K in ARR and achieving 500% increase in sales along with 756.7% ARR growth from previous period.
- Personally achieved 172.80% of quarterly target in latest performance review.
- 2025 President's Club Winner (Customer Success), recognized for top performance and strategic impact.
- Delivered exceptional user experiences by assisting with onboarding, product setup, and usage inquiries—ensuring successful adoption and long-term engagement.
- Collaborated cross-functionally with sales, support, and product teams to ensure seamless handoffs, resolve customer issues, and capture feedback for continuous improvement.
- Conducted user training sessions and regular account reviews to drive product understanding, customer satisfaction, and growth opportunities.
- Developed scalable support strategies, talk tracks, and enablement tools for Premium, Plus+, Gusto HR, Mosey, and 401(k) to facilitate cross-sells and tier upgrades within Core CS team.
- Prioritized high-value/high-risk accounts and enhanced objection handling to support retention and expansion efforts.
- Mentored new team members through structured onboarding and coaching
Sales Representative
Gusto
02.2022 - 11.2023
- Consistently exceeded quality expectations with a 158.73% attainment rate over a 6-month period.
- Delivered responsive, knowledgeable support across phone, chat, and email channels, addressing customer inquiries and resolving issues promptly.
- Fostered strong customer relationships, enhancing retention rates and increasing upsell opportunities.
- Identified customer needs and matched them with tailored product and service solutions to support onboarding, adoption, and growth.
- Presented offerings to prospective clients, successfully meeting and exceeding sales targets.
- Collaborated with team members to enhance performance and meet departmental objectives.
- Maintained accurate CRM documentation to track interactions, sales activities, and pipeline progression.
- Developed customized sales techniques aligned with company initiatives, consistently achieving performance benchmarks.
Market Development Representative
Gusto
08.2021 - 02.2022
- Achieved 167% held pitch attainment in Q2 and 149.83% in Q3; consistently exceeded outreach goals with over 120% dial attainment both quarters.
- Conducted high-volume outbound prospecting (50+ cold calls daily), generating qualified leads and setting up 5+ held pitches per day for Account Executives and Managers.
- Utilized Salesforce and CRM systems to track leads, manage interactions, and report on sales outcomes.
- Qualified new leads and identified high-potential partners through effective pipeline management and discovery.
- Provided strategic feedback to product and market teams based on customer insights and competitive analysis.
- Delivered exceptional customer service, ensuring client satisfaction and repeat business opportunities.
- Trained and mentored new hires on best practices in outbound sales and market development, fostering team growth and continuous improvement.
Education
Bachelor of Science - Atmospheric Sciences And Meteorology, Mathematics
Metropolitan State University of Denver
Denver, CO12-2020
Skills
- Customer relationship building
- Customer retention
- Client relations
- Goal orientated and driven
- Excellent oral and written communication
- Great technical aptitude
- Self-starter
- Organized and detailed oriented
- Product and service knowledge
Timeline
Expansion Sales Account Executive
Gusto
05.2025 - Current
Customer Success Manager
Gusto
11.2023 - 05.2025
Sales Representative
Gusto
02.2022 - 11.2023
Market Development Representative
Gusto
08.2021 - 02.2022
Bachelor of Science - Atmospheric Sciences And Meteorology, Mathematics
Metropolitan State University of Denver