KARINE ALVAREZ GONZALEZ
Cartagena
Summary
Experienced professional bilingual customer service specialist adept at efficiently managing customer inquiries and resolving issues. Emphasizes teamwork and delivering results, seamlessly adapting to changing needs. Possesses exceptional communication and problem-solving skills, consistently maintaining high standards of customer satisfaction. Dependable and flexible, ensures smooth operations and fosters positive customer experiences.
Overview
3
3
years of professional experience
Work History
Bilingual Agent
Teleperformance
12.2022 - Current
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
- Streamlined communication for clients by providing accurate translation services during meetings and calls.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Expedited resolution of client issues, liaising between various departments as necessary for seamless communication.
HSEQ Manager
Kuehne+Nagel
02.2022 - 08.2022
- Developed and implemented health, safety, environment, and quality policies and procedures, conducted internal audits and risk assessments, and led employee training programs to ensure regulatory compliance and best practices
- Investigated incidents to identify root causes and implemented corrective actions, maintained essential documentation, and collaborated with stakeholders to achieve continuous improvement
Education
Bachelor of HSEQ -
Fundacion Universitaria Tecnologico Comfenalco
Cartagena01.2023
Skills
- Management Skills
- Critical Thinking
- Leadership
- Customer service
- Calendar management
- Microsoft office
- Data entry
- CRM management
- Meeting scheduling
Languages
English
Spanish
Timeline
Bilingual Agent
Teleperformance
12.2022 - Current
HSEQ Manager
Kuehne+Nagel
02.2022 - 08.2022
Bachelor of HSEQ -
Fundacion Universitaria Tecnologico Comfenalco
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