Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Compian

Westminster

Summary

Results-driven professional known for maintaining high standards and delivering impactful results. Effectively streamlined office processes and supported team collaboration to meet dynamic business needs. Reliable, adaptable, and proficient in multitasking and organizational skills essential for this role. Skilled in administrative tasks, data entry, and document management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in Microsoft Office Suite.

Overview

21
21
years of professional experience

Work History

Mortgage Specialist III

Bank of America
02.2008 - 03.2023
  • Achieved high customer retention rate through exceptional relationship management and personalized service.
  • Enhanced team productivity by mentoring new associates sharing best practices.
  • Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
  • Led training sessions for colleagues on regulatory changes, maintaining a knowledgeable and compliant workforce.
  • Improved client satisfaction by efficiently processing home loan modifications and providing timely updates.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Checked loan documents for accuracy prior to closing.
  • Followed up with management on missing loan documents, providing guidance on best way to complete modifications process.
  • Reviewed loan files and updated to match our system.
  • Completed escalated emails from customer complaints department and provided solutions.
  • Processed loan modification updates and monitored progress from start to finish.

Accounting Processor/Mailroom Clerk

Chicago Title
03.2006 - 01.2008
  • Input wire transfers into banking system, calculate the totals of all wires and submit them to the Wire department. Figure payoff mortgage loans, cut checks and wires to pay Lenders and County Tax Collectors for the borrower’s loan. Call Lenders and order updated payoff statements, confirm the current payoffs with customer service. Answer incoming calls from Lenders Escrow and Title companies. Double check files and sign off on them, for other processors. Calculate incoming checks, scan the checks and enter the bank deposits. Run UPS labels for the Lenders checks and overnight them. Run the Daily Cash Reports, Trial Balance Credit/Debit Reports, Incoming and outgoing wire reports, and unidentified wire reports. File the completed files on a daily basis, keep a daily count.
  • Answer all incoming calls from escrow and title companies. Sort and distribute incoming and outgoing mail in the office. Set up couriers for pickup and delivery of Escrow packages coming to and from customer and realtors.

Dispatcher

Waste Managment
09.2005 - 03.2006
  • Assisted drivers in finding locations, answered phones, filing, handled all incoming and outgoing faxes. Made copies and set up customers routes.

Material Administrator

TTX CALPRO DIVISION
04.2004 - 09.2005
  • Processed customer orders and followed up with clients to update them on all new ordered shipments and product availability. Set up methods of shipments by calling vendors to schedule orders for pickup. Issued all control numbers for materials that were being delivered to the plant. I also filled in periodically as a Human Resources Assistant, helped with setting up personnel files for new recruits. Answered phones, open mail, filing, faxed over paperwork for background checks.

Customer Service

TOYS R US
08.2002 - 01.2004
  • Cashier Clerk, processed cash payments, credit/debit cards and checks. Customer service
  • Handling returns, stock room, inventory, pricing tabs, answering calls.

Education

High School Diploma -

Villa Park High School
Villa Park, CA
06-1995

Skills

  • Loan servicing
  • Customer service
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Microsoft outlook
  • Professional telephone demeanor
  • Follow-up skills
  • Documentation

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Specialist III

Bank of America
02.2008 - 03.2023

Accounting Processor/Mailroom Clerk

Chicago Title
03.2006 - 01.2008

Dispatcher

Waste Managment
09.2005 - 03.2006

Material Administrator

TTX CALPRO DIVISION
04.2004 - 09.2005

Customer Service

TOYS R US
08.2002 - 01.2004

High School Diploma -

Villa Park High School

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Karina Compian