Kari Hagglund
Golden
Summary
Compassionate Pet Care Assistant with experience in handling and caring for a variety of animals. Skilled in fostering positive relationships with clients, understanding unique pet needs, and maintaining clean and safe environments. Demonstrated ability to administer medication, handle grooming tasks, and coordinate regular exercise routines. Proven track record of enhancing the overall health and well-being of pets under care.
Overview
13
13
years of professional experience
Work History
Pet Care Assistant
Banfield Pet Hospital
03.2025 - 08.2025
Client Service Coordinator
Banfield Pet Hospital
Arvada
11.2023 - 12.2024
- Checked in Pets as they came through our doors
- Answered phone calls as soon as possible
- Filled prescription medication for pets
- Checked our portal pharmacy for prescription requests and or refills, and remind our doctors to check the online portal!
- Calling our customers who have lost a pet to come and pick up their remains!
- Coordinated client appointments and scheduling for veterinary services.
- Assisted clients with queries regarding pet health and services offered.
- Educated clients on preventive care and wellness programs for pets.
- Maintained a clean and organized reception area for client comfort.
- Communicated effectively with clients to enhance overall service experience.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Managed client accounts, including billing, payments and scheduling of services.
- Scheduled and confirmed appointments based on customer availability.
Dog Daycare Supervisor
Rover Retreat Dog Daycare
11.2022 - 12.2022
- Worked with team members to supervise up to 30 dogs in a group
- Cleaned up in the play yards
- Prepared water bowls for each play yard
- Helped organize dog groups to match play styles
- Monitored dogs for overstimulation and gave breaks if needed
- Corrected inappropriate behavior by using different strategies
Dog Supervisor
ROVER RETREAT Dog Daycare
03.2019 - 06.2020
- Worked with team members to supervise up to 30 dogs in a group
- Cleaned up in the play yards
- Prepared water bowls for each play yard
- Helped organize dog groups to match play styles
- Monitored dogs for overstimulation and gave breaks if needed
- Corrected inappropriate behavior by using different strategies
Veterinary Assistant Intern
Clear Creek Animal Hospital
Wheat Ridge
02.2016 - 05.2016
- Assisted the lead veterinarian in order to help with surgical procedures and animal examinations.
- Monitored animal vitals during routine visits and surgeries.
- Provided pre-op and post-op care.
- Assisted in performing and obtaining animal x-rays.
- Sterilized surgical and procedural equipment.
- Worked alongside a veterinary team in order to ensure the safety and care of each animal.
- Aided in cleaning up and sanitizing areas following procedures.
- Wheat Ridge, CO
Animal Volunteer
03.2012 - 01.2015
- Operated various parts of the animal hospital operations whilst under veterinary staff supervision.
- Worked with animals in ISO (isolation) due to certain diseases or condition that could cause harm to other animals.
- Participated in receptionist related duties (greeted clients, phone calls, scheduling etc.).
- Stocked exams rooms.
- Post-surgery monitoring.
- Assisted in routine lab work.
- Pharmaceutical labeling and prescription filling.
Education
Certificate - Veterinary Medicine
Pima Medical Institute-Denver
Denver, CODiploma - general
Front Range Community College
Westminster, CODiploma -
Ralston Valley Highschool
Arvada, COSkills
- Fear Free Shelters Certified
- Blood work
- Completed volunteer orientation and mentorship
- Anastasia monitoring
- Assist with diagnostic testing
- Animal dental assistance
- Calculating dosages
- ELSA snap testing
- Collecting samples (urine etc)
- Autoclave
- HIPPA and OSHA compliance
- Exam restraining techniques
- Surgical procedure experience
- Injections
- Surgical instrument cleaning
- Pet sitting
- Pet behavior monitoring
- Animal handling
- Cleaning protocols
- Teamwork and collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pet Care Assistant
Banfield Pet Hospital
03.2025 - 08.2025
Client Service Coordinator
Banfield Pet Hospital
11.2023 - 12.2024
Dog Daycare Supervisor
Rover Retreat Dog Daycare
11.2022 - 12.2022
Dog Supervisor
ROVER RETREAT Dog Daycare
03.2019 - 06.2020
Veterinary Assistant Intern
Clear Creek Animal Hospital
02.2016 - 05.2016
Animal Volunteer
03.2012 - 01.2015
Certificate - Veterinary Medicine
Pima Medical Institute-Denver
Diploma - general
Front Range Community College
Diploma -
Ralston Valley Highschool