Summary
Work History
Education
Skills
Timeline
Generic

Karen S. Sisson

Aurora

Summary

SUMMARY OF QUALIFICATIONS Extensive background based on over 30 years of professional, leadership, and customer service experience. Advanced written, verbal and communication skills in English Ability to manage multiple priorities and critical/analytical thinking Superior professional presence, solid business acumen, excellent oral communication, highly developed interpersonal skills, organizational, and leadership skills Dedicated and self-motivated team player with proven ability to quickly achieve organizational integration and assimilate job requirements Proficient in computer technology including but not limited to Word, Excel, Outlook, PowerPoint and ability to type in excess of 40 words per minute At ease in high-stress and fast-paced environments requiring independent decisions, expertise in analysis and problem-solving, and critical attention to detail Demonstrated ability to handle multiple tasks requiring varying levels of responsibility Attentive Police Dispatcher bringing 30 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Work History

Police Dispatcher (Full-time)

Virginia State Police
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Used CAD to track and maintain case incident numbers and logs.
  • Received over 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty
  • Used specialized software to track and maintain case incident numbers and logs
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments

Produce Specialist Lead

Green Chef
  • Compared shipments against packing slips to confirm completeness and accuracy of delivery.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Prepared various reports and documents to ensure smooth operations.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Received and processed stock into inventory management system

Education

Bachelor of Science - Culinary Nutrition

Johnson & Wales University
Denver, CO

Associate of Science - Culinary Arts

Johnson & Wales University
Norfolk, VA

Skills

  • Detail-oriented
  • Customer service
  • Organization and Time management
  • Multitasking Abilities
  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Excellent Communication
  • MS Office
  • Analytical and Critical Thinking
  • Flexible and Adaptable

Timeline

Police Dispatcher (Full-time)

Virginia State Police

Produce Specialist Lead

Green Chef

Bachelor of Science - Culinary Nutrition

Johnson & Wales University

Associate of Science - Culinary Arts

Johnson & Wales University
Karen S. Sisson