Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karen Lorena Ospina Hidalgo

Karen Lorena Ospina Hidalgo

Phycologist - Human Resources
Bogotá - Cra 79 # 19a - 86 Apt 1202

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Bilingual psychologist specializing in Organizational Psychology with a Master's in Human Resources Management. Skilled in selection processes, organizational change techniques, performance evaluation, recruitment, selection, and training of personnel. Experienced in creating and implementing Assessment Centers, retention and attrition analysis. Proven track record in establishing and standardizing processes, fostering staff loyalty, and promoting wellness activities. Proficient in adapting to company objectives, aiding new employees in cultural adaptation, and excelling in problem-solving and mediation. Adaptable to internal strategies for goal achievement with strong interpersonal relationships and teamwork skills.


Overview

10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Employee Experience Lead

Full Potential Solutions
01.2023 - Current
  • Responsible of responding to Garnishments, IWO child and medical support in USA (MO), reviewing holiday conditions to be paid off.
  • Respond to employee inquires and FMLA request based on needs.
  • Support to Bogotá site regarding legal process, engagement, supervising and reviewing payroll related matters due to internal changes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written English ans Spanish with USA and Colombia Teams.
  • Proven ability to learn quickly and adapt to new situations in USA & Bogotá.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance to USA & Bogotá Teams.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Human Resources Business Partner

ATENTO COLOMBIA
10.2021 - Current
  • Partnership with Operations and other different departments from Human resources perspective to accomplish Atento´s objectives
  • In charge of Site visits of future New clients to explain all Human Resources processes in Atento.
  • Monitoring of Atento´s processes and activities to achieve corporate objectives
  • Support different operations in processes such as: Attrition root causes, absenteeism analysis.
  • Attend the needs of operations and advise operation based on mutual benefit.
  • Evaluate alternatives to avoid attrition of agents considering areas such as Workforce & Operation based on their needs.
  • Creating, developing and performing action plans to decrease Attrition, absenteeism.
  • Accompaniment on welfare strategies to decrease absenteeism in Operations
  • In charge of two operations: Approximately, 800 between agents and staff.
  • Direct leader of five people

Leadership Recruiter

SUTHERLAND GLOBAL- MANPOWER GROUP
07.2021 - 10.2021
  • Headhunting of possible candidates to join the company in high management positions in Colombia and Mexico.
  • Pre-screening candidates to review experience, salary expectation, skills and academic background
  • Written reports with candidates' information to be send to high management and evaluate profile to review chances to join the company

HHRR Generalist

TELEPERFORMANCE COLOMBIA
08.2019 - 07.2021
  • Support different operations in processes such as: Retention, absenteeism, legal processes, payroll, resignations, welfare, medical leaves, internal promotions, among others.
  • Monitoring of Teleperformance processes and activities to achieve corporate objectives
  • Develop of activities for the well-being of the agents of the accounts in charge.
  • Creating, developing and performing action plans to decrease unsatisfied employees, get better on organizational environment, and well. Being of agents
  • Attend the needs of operations and advise operation based on mutual benefit.
  • Evaluate alternatives to avoid attrition of agents considering areas such as Workforce & Operation based on their needs.
  • In charge of two operations: Approximately, 1000 between agents and staff.

Staff Selection Analyst

TELEPERFORMANCE COLOMBIA
08.2018 - 01.2019
  • In charge of carrying out the internal promotions process through the application and analysis of psychotechnical tests.
  • Interviews by competencies and assessment center.
  • Organize interviews based on the approval of operations and compliance with the candidates' indicators.
  • Organize, structure and execute assessment center evaluation processes in order to evaluate the skills required to occupy a next position within the company.
  • Carry out external recruitment through platforms such as El Empleo, Computrabajo and LinkedIn to fill the positions required by the operations on time and with enough candidates to carry out the evaluation through the assessment center.

Recruiting Analyst

GECOLSA - GENERAL EQUIPOS DE COLOMBIA
08.2017 - 07.2018
  • In charge of selection processes at the national level, management of the SENA quota (35 apprentices) at the national level.
  • Selection processes from positions at different levels of hierarchy.
  • Publication of job offers, recruitment, selection of candidates, competencies interview and critical incidents, application and interpretation of psycho-technical tests such as KOMPE DISC and SALES BY ROLE their respective interpretation based on the position and functions to be performed as well what application of technical tests according to the role.
  • Monitoring of hiring processes.
  • Assignment of home visit to candidates and provider. Verification of candidates in restrictive lists. Domain of platforms such as CAPRENDIZAJE, ADAM5, DBS (restrictive lists) and sources of recruitment EL EMPLEO and LinkedIn.

Outsourcing HHRR

BOMLECHES SAS
07.2015 - 07.2018
  • Preparation of function and procedure manuals, preparation and review of employment contracts, preparation of different formats for internal company use, recruitment and selection of resumes, interviews with candidates, application of psychotechnical tests, verification of labor references, review of the documents necessary for hiring.
  • Preparation of the internal work regulations.
  • Payroll settlement, payments corresponding to social security, affiliations to EPS, ARL, Pension and family compensation funds.

Education

Master - Human Resources Management

Devry University
Milwaukee, Wisconsin
08.2013 - 07.2015

English Proficiency Course - undefined

Wisconsin English Second Language Institute (WESLI)
Madison, Wisconsin
07.2012 - 05.2013

Psychologist - undefined

Fundación Universitaria Konrad Lorenz
01.2007 - 02.2012

Skills

Teamwork and collaboration

Timeline

Employee Experience Lead

Full Potential Solutions
01.2023 - Current

Human Resources Business Partner

ATENTO COLOMBIA
10.2021 - Current

Leadership Recruiter

SUTHERLAND GLOBAL- MANPOWER GROUP
07.2021 - 10.2021

HHRR Generalist

TELEPERFORMANCE COLOMBIA
08.2019 - 07.2021

Staff Selection Analyst

TELEPERFORMANCE COLOMBIA
08.2018 - 01.2019

Recruiting Analyst

GECOLSA - GENERAL EQUIPOS DE COLOMBIA
08.2017 - 07.2018

Outsourcing HHRR

BOMLECHES SAS
07.2015 - 07.2018

Master - Human Resources Management

Devry University
08.2013 - 07.2015

English Proficiency Course - undefined

Wisconsin English Second Language Institute (WESLI)
07.2012 - 05.2013

Psychologist - undefined

Fundación Universitaria Konrad Lorenz
01.2007 - 02.2012
Karen Lorena Ospina HidalgoPhycologist - Human Resources