Karen Julieth Granados Corredor
Estudiante Administración Financiera
Bucaramanga,SAN
Summary
Soy una persona honesta, responsable y respetuosa con bases sólidas de valores infundados en casa e instituciones académicas a las cuáles he pertenecido, presento constante empeño al adquirir nuevos conocimientos y aptitudes para así lograr una perspectiva amplia de mis metas y conocimientos. Estoy dispuesta a cumplir funciones, expectativas y normas en el campo laboral que estén establecidas en la empresa, me presento con la mejor actitud, misma que siempre mantendré frente a la empresa, quienes allí laboran y a sus clientes, para así ser parte del crecimiento y objetivos planteados en la misión y visión de la empresa.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Cashier
Chef Del Mar
01.2021 - 12.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
ASISTENTE ADMINISTRACIÓN
Condominio La Lorena
11.2022 - 07.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Customer Service Representative
Amazon
09.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
BACHILLER ACADÉMICO -
Colegio Nacional Universitario
Socorro, Santander 01.2017 - 05.2020
CURSO PRIMEROS AUXILIOS - undefined
FEVESOCEM & ACUEM
04.2021 - 05.2021
CURSO INGLÉS - undefined
North College
Socorro, Santander 01.2021 - 05.2022
Pregrado Profesional -
Universidad De Santander
Bucaramanga, Colombia 05.2001 -
Skills
- Customer Service
- Cash Handling
- Customer Assistance
- Payment Processing
- Atención al cliente tanto telefónicamente, como por correo electrónico y cara a cara
- Gestión en caja de ingreso de dinero de forma rigurosa
- Árbitro en la gestión de las quejas y solicitudes de los habitantes del condominio
- Trabajo en equipo
- Organizada a nivel individual y de grupo
- Cobros, pagos, cancelación de cuentas
Personal Information
- Date of Birth: 06/10/03
- Nationality: Colombiana
References
- Referencia Laboral, Freddy Alexander Corredor, Chef profesional , Propietario Restaurante Chef del Mar, 3107833014
- Referencia Personal, Vivian Vanesa Granados Eljach, Abogada Esp. contratación Estatal, 3046287503
- Referencia Personal, Juan Pablo Vargas Noguera, Médico General, Coordinador área urgencias HMB, 3157016996
- Referencia laboral, Lilia Guaque Vásques, Docente Pensionada; Administradora Condominio La Lorena, 3118652990
- Referencia Laboral, Jonathan Castro Sierra, Team Manager Amazon, 3219012012
- Referencia Laboral, Johana Velazques, Team Manager Amazon, 3152059552
- Referencia Laboral, Luisa Abril, Team Manager Amazon, 3102919234
Timeline
Customer Service Representative
Amazon
09.2023 - 02.2024
ASISTENTE ADMINISTRACIÓN
Condominio La Lorena
11.2022 - 07.2023
CURSO PRIMEROS AUXILIOS - undefined
FEVESOCEM & ACUEM
04.2021 - 05.2021
Cashier
Chef Del Mar
01.2021 - 12.2021
CURSO INGLÉS - undefined
North College
01.2021 - 05.2022
BACHILLER ACADÉMICO -
Colegio Nacional Universitario
01.2017 - 05.2020
Pregrado Profesional -
Universidad De Santander
05.2001 -
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