Karen Elizabeth López Preciado

Proven Customer Service Specialist, adept in data entry and problem-solving, enhanced Optum's customer satisfaction through efficient issue resolution and high-level support. Skilled in multitasking and communication, significantly improved team productivity and customer service delivery. Demonstrates exceptional computer skills and customer service orientation, contributing to a positive and results-driven environment. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.