Karen Torres Diaz
Denver
Summary
High-energy professional devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Dynamic esthetician with proven expertise at Aqúa Salon in delivering exceptional skincare treatments and chemical peels. Adept at boosting revenue through tailored product recommendations and maintaining meticulous client records. Recognized for outstanding customer service and the ability to manage high-pressure situations effectively. Committed to enhancing client satisfaction and skin health.
Overview
5
5
years of professional experience
Work History
Esthetician
Aqúa Salon
Denver
09.2011 - 12.2012
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Learned new techniques and complete chemical peel processes.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
Assistant Manager
Aqúa Salon
Denver
03.2008 - 08.2011
- Managed inventory and supplies to ensure materials were available when needed.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Esthetician - Skin Care Specialist
Warren Tech
Denver, CO06-2010
Skills
- Skincare Treatments
- Chemical peels
- Detailed Skin Assessment
- Product recommendations
- Client record keeping
- Customer service
Languages
Spanish
Native/ Bilingual
Affiliations
- studied abroad for one year.
- love making arts and crafts.
- Cooking and now and then baker. I have learned every recipe from the internet.
References
References available upon request.
Timeline
Esthetician
Aqúa Salon
09.2011 - 12.2012
Assistant Manager
Aqúa Salon
03.2008 - 08.2011
Esthetician - Skin Care Specialist
Warren Tech
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