Karen See
3 St George's Road, #10-83
Summary
Accomplished Trust and Safety Investigator with a proven track record at LinkedIn, specializing in data analysis and fraud detection. Expert in enhancing safety systems through automation and manual reviews, and adept at stakeholder collaboration. Skilled in SQL and team leadership, significantly improving operational efficiency and fraud identification accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Trust and Safety Investigator
LinkedIn
08.2022 - Current
- Specialized in data mining and data analysis of large data sets to identify fraud patterns, fake accounts, accounts take-over
- Develops and implements improvements to workflows, documentation, and tools, driving efficiency and effectiveness.
- Work closely with stakeholders to understand risks with new products, features, and harm types and translate them into scalable safety systems that leverage both automation and manual reviews
- Owns critical cases, represents LinkedIn to high-profile stakeholders, and recommends impactful changes for continuous improvement.
Lead Trust and Safety - Content Enforcement
LinkedIn
04.2019 - 07.2023
- Top performer for content moderation & proactive investigation of fake accounts, spam, possible threats and scams(malware, phishing)
- Managing projects related to tools and process improvement in collaboration with product and engineering team
- Global Training - Content Policy, operationalizing content policy, sharing policy updates
- Process documentation, process workflow, calculating SLA for content review.
- Coaching a team of 10
Fraud Content Specialist
TripAdvisor
01.2016 - 03.2019
- Monitor TripAdvisor’s user generated content on TripAdvisor sites (Across all languages)
- Expert in TripAdvisor’s fraud detection policies (analyze & investigate reviews may commit fraud and do action)
- Oversee and monitor the work of fraud analysts at vendor partner sites globally
- Coach & mentor of new team members (Provided training, shadowing)
- Utilize metrics to identify fraud and improve the efficiency of tools for fraud detection
- Coordinate with cross-functional departments simultaneously and implement projects aimed at fixing bugs or areas of improvement
Associate Product Manager
TripAdvisor
02.2015 - 05.2016
- Assist Product Manager and work with external/Internal stakeholders to understand client needs to define and validate product requirements
- Work closely with Engineers, Headquarter product management team to capture product needs and requirements (Set Timeline, roadmap in order to track the progress, A/B Test)
- SQL to generate data and support project to improve traffic
- Localize 10+ global products into Japan, Hong Kong & Taiwan market.
Business Development & Production Management
Applibot Inc.
07.2012 - 01.2015
- Built up a team from 4 to 12
- Identify potential clients in the target market and complete appropriate research on the prospective client’s business and needs (signed contract with 100+ artists)
- Translation and Localization tasks such as game specifications, art feedback, scenario, character settings
- Coordinated with cross-functional departments simultaneously and participated in virtual Strategy Team to draw more user traffics
Accountant
Tri-orient Shipping Limited
09.2009 - 04.2012
- Record financial transactions like income, expenses, and investments.
- Prepare financial statements such as balance sheets, income statements, and cash flow statements.
- Reconcile bank statements and ensure financial records are accurate and complete.
Education
High School Diploma -
CUHK School of Continuing & Professional Studies
Hong Kong08.2008
Skills
- Data Analysis
- Risk Analysis
- Detailed report writing
- Due diligence
- Product management
- SQL
- Tableau
- Legal knowledge
Certification
- Python for analytics
- AI Product management
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Japanese
Native language
Timeline
Trust and Safety Investigator
LinkedIn
08.2022 - Current
Lead Trust and Safety - Content Enforcement
LinkedIn
04.2019 - 07.2023
Fraud Content Specialist
TripAdvisor
01.2016 - 03.2019
Associate Product Manager
TripAdvisor
02.2015 - 05.2016
Business Development & Production Management
Applibot Inc.
07.2012 - 01.2015
Accountant
Tri-orient Shipping Limited
09.2009 - 04.2012
High School Diploma -
CUHK School of Continuing & Professional Studies
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