Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Martinez Lozoya

Karen Martinez Lozoya

Denver

Summary

Dynamic professional with extensive experience in customer service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience

Work History

House Cleaner

All Clean Services LLC
11.2023 - Current
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Verified cleanliness and organization of storage areas and carts.

Bank Teller

Grupo Unificación Y Progreso AC
04.2020 - 11.2023
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided customer records, account statements and copies of checks.
  • Turned in excess cash to maintain drawer security.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Restaurant Waiter

Los Arcos Mexican Grill San Antonio
04.2005 - 03.2008
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Maria De Jesús Bejarano 2040
Camargo, Chihuahua

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Cash handling
  • Complex Problem-solving
  • Personal presentation
  • Table bussing
  • Guest relations
  • Payment processing
  • Menu memorization
  • Dining room management
  • Front-of-house display creation
  • Reservations coordination
  • Menu presentation
  • Guest relations management
  • Quality control analysis

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

House Cleaner

All Clean Services LLC
11.2023 - Current

Bank Teller

Grupo Unificación Y Progreso AC
04.2020 - 11.2023

Restaurant Waiter

Los Arcos Mexican Grill San Antonio
04.2005 - 03.2008

High School Diploma -

Maria De Jesús Bejarano 2040

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Karen Martinez Lozoya