Karen L. Garrison
Account Operations Analyst
Englewood,CO
Summary
Experienced in analyzing and interpreting complex data to identify operational inefficiencies. Leveraging data-driven strategies to streamline processes and enhance productivity. Expertise in process optimization and data analysis plays a crucial role in supporting strategic decision-making within organizations.
Overview
14
14
years of professional experience
Work History
Account Operations Analyst
Ecolab, Inc.
Englewood, Colorado
11.2022 - Current
- Research, analyze, and validate complex requests, partnering with Corporate Accounts sales teams, field teams and multiple other internal business partners, successfully closing 85 cases in 2024
- Excellence in key operational systems including Microsoft Office, SAP, Springboard, Power BI, and ES&S
- Establish and execute strong project management and organizational skills to manage large book of business
- Utilize ability to interpret complex information and ideas into manageable tasks and communicate these ideas to stakeholders
- Built strong cross-functional relationships with aligned sales and service teams and GBS partners
- Analyzed operational data to identify trends and recommend process improvements to enhance efficiency and customer satisfaction
- Verbal and written communication, including presenting and leading conversations.
- Developed and maintained key performance indicators (KPIs) to track operational effectiveness and facilitate data-driven decision-making.
Administrative Assistant III
Ecolab, Inc.
Englewood, Colorado
11.2016 - 11.2022
- Assisted corporate account managers with researching and resolving customer issues (e.g. check requests, reporting, service issues)
- Followed up on customer inquiries regarding products, credit, distribution and pricing concerns
- Exercised sound judgement and make decisions that promote smooth workflow and ensure customer satisfaction
- Coordinated with internal partners to ensure accurate customer data including alignments, lease agreements, discounts and rebates
- Established and executed strong project management by working with internal partners and customers to roll-out new programs and other projects
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
Administrative Assistant Sales Support
Ecolab
Greenwood Village, Colorado
07.2016 - 11.2016
- Provided general administrative support to District Managers, Territory Managers and Route Managers; including correspondence, reports and other special projects
- Completed daily and monthly sales reports utilizing and creating complex spreadsheets
- Exercised sound judgement and make decisions that promote smooth workflow and ensure customer satisfaction
- Worked closely with Customer Service support staff to submit and track orders, investigate and solve shipping and billing solutions
- Researched and solve customer credit issues, ensuring effective communication to expedite customer based solutions
Senior Administrative Program Manager
Developmental Pathways
Englewood, Colorado
07.2013 - 11.2015
- Supervised team tasks and projects ensuring accuracy, timeliness and excellent customer service
- Summarized and verified accuracy of employee time cards/payroll for agency; assured various financial accounts were managed, balanced and recorded according to agency policies and procedures
- Acted as agency customer service manager providing timely, professional and meaningful customer service experiences to internal and external customers
- Observed and evaluated performance; oversaw disciplinary actions as needed; completed all performance reviews; interviewed and hired for team positions
- Coordinated and/or executed all training for new hires to the Case Management Administrative Team
- Worked directly with Executive Team in problem-solving and plan implementation
- Directed office communication between administrative level employees, external agencies, clients and families; ensured confidentiality
- Initiated ongoing feedback to Case Managers and management regarding the current status of systems in place and received input regarding systems to be developed
- Served as agency liaison to the Division Intellectual and Developmental Disabilities and Health Care Policy and Finance
Health Care Service Coordinator
Muscular Dystrophy Association
Cypress, California
06.2011 - 05.2013
- Advocated for families living with neuromuscular disease in the clinical and community setting in four counties
- Assured maintenance of client databases and insured delivery and accuracy of weekly, monthly and quarterly reports
- Led community outreach, awareness activities and support groups
- Planned all aspects of quarterly educational seminars including budgeting, fundraising and securing in kind donations
- Registered clients, provided community resources and case management
- Planned, organized, coordinated and directed annual summer camp program for 100 campers and 125 volunteers
- Recruited, trained and managed volunteers for all fundraising and social events
- Developed and maintained successful relationships with sponsors, clients and coworkers
- Succeeded in meeting and exceeding fundraising goals for annual walk
Education
Bachelor of Science - Human Services: Mental Health
California State University, Fullerton
Fullerton, CAAssociate of Arts - Human Services: Victim Services/Domestic Violence
Saddleback College
Mission Viejo, CASkills
Data-driven decision making
Analytical reporting expertise
Process improvement
Collaborative teamwork
Advanced Excel skills
Strong organizational abilities
Prioritization and scheduling
Data analysis
Process updates
Clear communication
Timeline
Account Operations Analyst
Ecolab, Inc.
11.2022 - Current
Administrative Assistant III
Ecolab, Inc.
11.2016 - 11.2022
Administrative Assistant Sales Support
Ecolab
07.2016 - 11.2016
Senior Administrative Program Manager
Developmental Pathways
07.2013 - 11.2015
Health Care Service Coordinator
Muscular Dystrophy Association
06.2011 - 05.2013
Bachelor of Science - Human Services: Mental Health
California State University, Fullerton
Associate of Arts - Human Services: Victim Services/Domestic Violence
Saddleback College
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