Karen Hernandez
Denver
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Barista
Root & Sprig
12.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Student Service Call Center
Metropolitan State University of Denver
06.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Excellent active listening skills to help callers find the solution to their problem.
- Well informed on any college updates to help callers accordingly.
- Handled challenging situations with empathy and tact, resulting in positive outcomes for both customer and company.
Cashier Assistant
Kale Me Crazy
06.2022 - 08.2022
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Answered questions about store policies and addressed customer concerns.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Sales Associate
Ross Dress for Less
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
Education
High School Diploma -
DC-21
Denver, CO06.2023
Skills
Friendly and outgoing
Team Player
Performance Improvement
fluent in Spanish
Hospitality and Professionalism
Resolving Complaints
Organizational Skills
Adaptive and creative
Excellent memory
Timeline
Barista
Root & Sprig
12.2023 - Current
Student Service Call Center
Metropolitan State University of Denver
06.2023 - 08.2023
Cashier Assistant
Kale Me Crazy
06.2022 - 08.2022
Sales Associate
Ross Dress for Less
10.2021 - 05.2022
High School Diploma -
DC-21
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