Karen Gangi

Triage nurse who conducts patient assessments via telephone to determine care needs. Renders telephone advice according to established guidelines and protocols. Communicates triage information to the primary care team, maintains patient advocacy, and assists in developing a care plan. Provides emotional support and guidance to patients. Reviews patient records to complete prior authorization requests. Provide laboratory assistance and perform phlebotomy.

NATP Certified Nurse Aide Program Instructor who developed and delivered educational programs for nursing staff on best practices. Implemented regular training courses, and coordinated state testing with Prometric. Performed new employee orientation and continued education. Assessed new nursing staff to determine their knowledge. Performed annual nursing performance audits and set quality improvement goals. Employee Health Coordinator.

LPN Nurse Manager who delivered strong, positive customer service. Worked with patients, providing urological care and education. Assisted with outpatient surgical procedures and performed intravesical immunotherapy. Laboratory management, phlebotomy, telephone triage, and patient scheduling. Trained new staff on facility policies, procedures, and electronic medical record management systems. Scheduled surgical procedures, coordinated patient appointments with healthcare providers. Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns. Preformed surgical prior authorizations.

LPN and surgical coordinator in an ambulatory obstetrics and gynecology clinic. Provided prenatal education for patients and families to promote the maintenance of a healthy lifestyle during pregnancy. Duties included: maintaining a laboratory, telephone triage, assisting with procedures, surgical coordination at Porter Medical Center, maintaining office inventory, and prior authorizations with insurance provider (surgical/medications).

Provided nursing and laboratory coverage for nine outpatient clinics. Coverage included Orthopedics, Pediatrics, Family, and Internal Medicine. Assisted with quality improvement projects and created protocols to improve patient care. Provided training and education to new employees. Assisted with the establishment of Porter OB/GYN as a new practice in 2002.