Karen Forsberg
Colorado Springs
Summary
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
18
18
years of professional experience
Work History
Property Manager/Assistant Manager
Mission Rock Residential
Colorado Springs, CO
10.2012 - Current
- Oversaw operations and leasing for upscale community of 250 executive apartment homes. Championed initiatives that enhanced resident satisfaction. Recognized as 2024 Community Manager of the Year by AASC for outstanding leadership.
- Provided oversight and support for properties to ensure seamless management during regional manager's absence.
- Guided new property managers in understanding and implementing Mission Rock guidelines and operational expectations.
- Oversaw accurate documentation through Yardi, adhering to all applicable state, local, and federal housing standards.
- Implemented effective planning and control measures to enhance rental income while minimizing costs, contributing to recognition as 'Most Improved Community' in three Denver regional awards.
- Generated professional networks by engaging in professional, industry and government organizations.
- Provided decisive details to multiple buyers, resulting in two successful turnovers of multi-million dollar property transactions.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Trained and mentored junior staff, fostering a collaborative team environment focused on operational excellence.
- Designed and executed social initiatives to enhance resident relationships, contributing to recognition as a 2024 top 100 property by J. Turner and three Denver regional awards for 'Community Team of the Year.'
- Oversaw property operations, ensuring tenant satisfaction and timely lease renewals.
Assistant Property Manager/Leasing Consultant
Riverstone Residential Group
Colorado Springs, CO
01.2008 - 09.2012
- Boosted and maintained occupancy to 97% by leveraging market knowledge and successful promotional strategies.
- Escalated any major issues to property manager for immediate remediation.
- Oversaw monthly collections of over $300k in funds, maintaining high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Compiled maintenance and repair requests for submission to service department and reached out to local contractors for bid proposals.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Responded to inquiries using Popcard, from potential residents and used well-developed active listening and open-ended questioning skills to promote quick resolutions.
Education
High School Diploma -
Falcon High School
Peyton, CO1997
Skills
- Financial budgeting and reporting
- Customer service-focused
- Tenant relations
- Real estate license (Texas)
- Leasing and sales
- Adaptable
- Property management
- Payment collection
- Property inspections
- Staff management
Timeline
Property Manager/Assistant Manager
Mission Rock Residential
10.2012 - Current
Assistant Property Manager/Leasing Consultant
Riverstone Residential Group
01.2008 - 09.2012
High School Diploma -
Falcon High School