Karen Cervantes
Commerce City
Summary
Dynamic professional with a proven track record in customer service and sales support, exemplified during my tenure at J & M Granite. Leveraging exceptional communication skills and multitasking strength, I consistently exceeded sales targets and enhanced customer satisfaction. Skilled in cash handling and schedule management, I excel in fast-paced environments, driving company success.;'
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist /Retail Sales Associate
J & M Granite
06.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Collected [Type] payments, processed transactions and updated relevant records.
- Answered questions about store policies and addressed customer concerns.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Sales Representative
Granite 4 Less
09.2016 - 06.2017
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
Secretary
Meat Specialty
03.2016 - 09.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Assistant
Colorado Limited
08.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
DIA Jestibo Wireless Accessories
02.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Restaurant Waiter
Acapulco Bay
09.2012 - 02.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan05-2013
Skills
- Customer service
- Teamwork
- Customer relations
- Keyboarding skills
- Multi-tasking strength
- Order taking
- Customer relationship building
- Cleanliness
- Customer assistance
- Sales support
- Processing payments
- Listening skills
- Customer engagement
- Exceptional customer service
- Cash handling
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist /Retail Sales Associate
J & M Granite
06.2018 - 12.2019
Sales Representative
Granite 4 Less
09.2016 - 06.2017
Secretary
Meat Specialty
03.2016 - 09.2016
Sales Assistant
Colorado Limited
08.2015 - 03.2016
Sales Associate
DIA Jestibo Wireless Accessories
02.2015 - 08.2015
Restaurant Waiter
Acapulco Bay
09.2012 - 02.2015
High School Diploma -
Fort Morgan High School
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