Google Workspace
Karen Ayala
Logistics Coordinator
Summary
International Business graduate with a passion for logistics and a strong foundation in global trade. Eager to apply analytical skills and strategic thinking in a logistics coordinator role.
Overview
2026
2026
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Bilingual Executive Advisor
Teleperformance
1 2022 - 03.2025
- Handled 15,000+ calls in English, assisting property owners and travelers with customer support, booking optimization, reservation payments, and refund processing.
- Guided owners on pricing strategies to maximize revenue, providing financial planning and basic guidance on tax-related fee reimbursements.
Administrative Assistant and Reception
Praxis English Academy
06.2021 - 12.2021
- Administrative Assistant with expertise in scheduling and coordinating classes, managing faculty availability, and resolving logistical issues.
- Efficiently handled payments and library inventory, ensuring smooth operations and effective problem resolution.
Education
Bachelor of Professional Studies - Business Administration
Unidades Tecnologicas De Santander
01.2016 - 10.2021
High School Diploma -
Colegio San Juan De Giron
Giron 01.2010 - 12.2015
Skills
- Customer Experience Enhancement
- Conflict Resolution and Case Oversight
- Revenue Optimization Techniques
- Bilingual Communication Proficiency
- Teamwork and collaboration
- Multitasking Abilities
Software
Microsoft 365
Salesforce
Timeline
Administrative Assistant and Reception
Praxis English Academy
06.2021 - 12.2021
Bachelor of Professional Studies - Business Administration
Unidades Tecnologicas De Santander
01.2016 - 10.2021
High School Diploma -
Colegio San Juan De Giron
01.2010 - 12.2015
Bilingual Executive Advisor
Teleperformance
1 2022 - 03.2025
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