Karen Adams
Loveland
Summary
Driven Assistant Branch Manager with a proven track record in team motivation, customer relationship management, and operational oversight. Committed to enhancing branch profitability and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
SouthState Bank
Berthoud
09.2008 - Current
- Supported branch manager in achieving sales and service goals.
- Assisted in daily branch operations and customer service initiatives.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Oversaw branch operations in absence of branch manager, ensuring seamless workflows and service continuity.
- Supervised branch team, providing management with performance assessment suggestions.
- Conducted performance reviews and monitored employee goals.
- Coordinated scheduling and training for branch staff to enhance service delivery.
- Motivated team members to achieve maximum performance in branch operations. to perform to full potential, driving branch profitability.
- Crafted targeted marketing strategies to increase awareness of bank products and services.
- Networked within communities to identify and capitalize on business opportunities.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Recruited new staff members through job postings and conducting interviews.
- Fostered a positive work environment through effective communication and teamwork.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
Associate of Arts - CULINARY
JAMES WATT COLLEGE
GREENOCK, SCOTLAND06-1993
GED -
ST STEPHEN'S HIGH SCHOOL
PORT GLASGOW, SCOTLAND06-1990
Skills
- Customer relationship management
- Sales strategies
- Sales forecasting
- Banking operations
- Process optimization
- Compliance management
- Employee evaluations
- Team leadership
- Organizational communication
- Attention to detail
Timeline
Assistant Branch Manager
SouthState Bank
09.2008 - Current
Associate of Arts - CULINARY
JAMES WATT COLLEGE
GED -
ST STEPHEN'S HIGH SCHOOL