Kara Snyder
Louisville,CO
Summary
Seeking the position of Director of Resident Services where my outstanding ability to receive and implement instructions accurately, attention to details, ability to discern clients’ needs and meet them, welcome guests warmly, and work with minimal supervision as remarked by my past employers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Resident Service Manager
Balfour Senior Living
05.2017 - Current
- Led and managed the resident services team, overseeing hiring, scheduling, and performance management
- Ensured positive resident relations by addressing concerns promptly and maintaining high service standards
- Implemented and enforced policies and procedures to streamline resident services and ensure compliance
- Coordinated various resident services, including maintenance requests, IT needs, and meal plans
- Played a key role in budget planning, expense management, and resource allocation for the department
- Facilitated smooth resident move-ins by coordinating needs, conducting orientations, and delegating tasks
- Managed front desk operations, providing information and assistance to residents and guests
- Supervised 32 concierge staff in a 24-hour setting, ensuring adequate coverage and excellent customer service
- Provided training and ongoing support to ensure staff proficiency and service excellence
- Managed scheduling for 32 employees across multiple shifts, maintaining continuous coverage
- Created and maintained documentation related to parking, staff contacts, resident information, and newsletters.
Education
Associate of Business Administration -
Red Rocks Community College
Denver, CO04.2004
Skills
- As Resident Service Manager at Balfour Senior Living, I oversee the entire resident services department, including the concierge team My role encompasses leadership, policy implementation, service coordination, budgeting, and front desk operations With a focus on resident satisfaction and operational efficiency, I lead a team of 32 concierge staff across three buildings, ensuring exceptional service delivery 24/7
- Customer service-focused
- Critical Thinking
- Clear Communication
- Decision-Making
- Relationship Building
- Operations Management
- Staff Management
Collaboration
Actively collaborated with other departments, including Maintenance, Housekeeping, Life Enrichment, and Leasing, to ensure cohesive operations and enhance the resident experience.
Volunteer Experience
In December 2017 & 2018 I was awarded best team player by my peers and outstanding customer service by residents.
Timeline
Resident Service Manager
Balfour Senior Living
05.2017 - Current
Associate of Business Administration -
Red Rocks Community College
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