Kara Saenz
State Farm
PUEBLO
1
Certification
17
years of professional experience
Dedicated account manager with strong skills in client relations and issue resolution. Focused on delivering exceptional customer service and implementing process improvements to enhance operational efficiency and client satisfaction.
Work History
Account Manager
8 Years 7 Months- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed client needs, providing tailored insurance solutions to meet diverse requirements.
- Guided clients through claims processes, facilitating timely resolutions and support.
- Coordinated policy renewals and updates, ensuring compliance with regulatory standards.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Advertising Sales Assistant
1 Year- Coordinated advertising schedules and client meetings to optimize campaign timelines.
- Developed promotional materials using design software, enhancing visual appeal for client campaigns.
- Managed client databases and communication logs, ensuring accurate tracking of interactions and follow-ups.
- Assisted in market research to identify new advertising opportunities and trends within the industry.
News Correspondent
1 Year- Conducted in-depth interviews with key stakeholders to gather accurate news reports.
- Researched and verified information to ensure factual accuracy in news coverage.
- Collaborated with editorial teams to refine articles for clarity and impact.
Teaching Assistant
2 Years 3 Months- Designed and implemented educational activities that promoted student engagement.
- Collaborated with teachers to adapt lesson plans for diverse learning needs.
- Assisted with student assessments, providing feedback to enhance learning outcomes.
- Supported classroom instruction through lesson preparation and material organization.
Children's Church Teacher
2 Years 6 Months- Fostered supportive environment, encouraging spiritual growth and emotional well-being among children.
- Developed engaging lesson plans tailored to diverse age groups and learning styles.
- Implemented innovative teaching methods, incorporating multimedia resources to enhance learning experiences.
- Coordinated volunteer training sessions to enhance teaching effectiveness and classroom management skills.
Cashier
1 Year 5 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers consistently.
- Assisted customers with product inquiries and store navigation.
Education
Bachelor of Arts - English Language
Skills
Account management
Client relationship management
Client relations
Client relations management
Client management
Customer satisfaction
Issue resolution
Customer relationship management
Customer service
Relationship building
Customer relationships
Data analysis
Certification
- Property and Casualty License - Current
- Life License - Current
- Accident & Health License - Current
Timeline
Account Manager
State Farm
01.2018 - CurrentRead More
Advertising Sales Assistant
Swift Communications Inc.
10.2016 - 10.2017Read More
News Correspondent
Swift Communications Inc.
10.2016 - 10.2017Read More
Teaching Assistant
Garfield RE-2 School District
02.2014 - 05.2016Read More
Cashier
Target
08.2012 - 01.2014Read More
Children's Church Teacher
Assembly Of God Church Inc
01.2010 - 07.2012Read More
Sam Houston State University
Bachelor of Arts from English Language
Read More
State Farm Team Member Hall of Fame
Awarded 3 times for years 2021, 2022, and 2023 as a result of my life insurance sales.