Kara Mihok
Denver,CO
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
OneDigital
Englewood, CO
08.2020 - Current
- Book of Business Managed: $2,800,000 in premium.
- Developed and maintained relationships with clients to ensure satisfaction and retention.
- Performed detailed account reviews to identify potential gaps or discrepancies in coverages.
- Reviewed renewals 60 days in advance of renewal and remarketed accounts based on agency premium increase threshold.
- Maintained knowledge of current industry trends, regulations, best practices, and competitor offerings.
- Facilitated training sessions for new staff on system usage and policy details.
- Utilized sales techniques to increase customer base by writing new business and upselling additional lines of business on existing accounts.
Private Client Advisor
IMA Select
Denver, CO
10.2017 - 03.2020
- Managed a book of 250+ policies ranging in annual premium of $5,000 - $60,000.
- Worked with affluent individuals to determine their complex insurance needs.
- Responsible for identifying risk management strategies, along with handling policy renewals and changes.
- Facilitated client meetings to review upcoming renewals.
- Worked as a liaison with insurance carriers to add, remove, and change coverages on current policies.
Claims Specialist
Nationwide Insurance Company
Englewood, CO
07.2015 - 10.2017
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Identified fraudulent claims through diligent investigation.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Education
Bachelor of Science in Human And Consumer Services - Retail Merchandising And Product Development
Ohio University
Athens, OH05-2014
Skills
- Applied Epic, EZlynx, AMS360, PL Rater, ImageRight
Certification
Resident Property and Casualty Producer, State of Colorado
Timeline
Account Manager
OneDigital
08.2020 - Current
Private Client Advisor
IMA Select
10.2017 - 03.2020
Claims Specialist
Nationwide Insurance Company
07.2015 - 10.2017
Bachelor of Science in Human And Consumer Services - Retail Merchandising And Product Development
Ohio University