Summary
Overview
Work History
Education
Skills
Accomplishments
Travel
Additional Information
Timeline
Generic

Kara Larson

Littleton,CO

Summary

Dynamic leader and entrepreneur with a proven track record at Exotic Travel Services, Inc., spearheaded operations, significantly reducing costs through expert negotiation and boosting customer retention through exceptional service. Skilled in financial management and client relations, excelling in fostering partnerships and driving business growth. The approach combines strategic marketing with a commitment to quality, ensuring standout customer satisfaction. Hard-driving business leader offering skills in strategic business planning and team development. Articulate, forward-thinking, and resourceful in meeting unique needs.

Overview

31
31
years of professional experience

Work History

Owner

Exotic Travel Services, Inc.
02.1995 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Executive

Larson Insurance, Inc.
04.1993 - 08.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Affiliate Marketer -

Full Staq
On-line
06.2022

Copywriter -

Full Staq
On-line
06.2022

Skills

  • Customer: Relations, Service, Care, Retention
  • Small Business Operations
  • Business Management
  • Contract: Management, Negotiation
  • Sales: Management, Strategies, Tracking, Promotion, Product Branding
  • Copywriting
  • Verbal and written communication
  • Decision-Making
  • Quality Assurance

Accomplishments

  • Achieved Client Growth and Client Retention through effective customer service and excellent communication skills.
  • Achieved successful contract negotiations through effectively obtaining new selling platforms and increasing profits through current relations and new relations.
  • Collaborated with web designers in the development of the business website to include a seamless and ease of use to book, and provide detailed information regarding multiple locations through the website.
  • Used Microsoft Excel/Google Sheets to develop sales and commission tracking spreadsheets.
  • Used Constant Contact and Go HIgh Level platforms to produce marketing and advertising to reach current and new customers.

Travel

Own and Operate a Travel Agency in a specialized Niche market.  This has taken me many places in the Caribbean.  I love to travel and explore new and exciting places to enhance the agency with additional places for my clients to visit. 

Additional Information

In the past 30 years have owned two successful businesses, due to the loss of my husband, I have taken on all aspects of running both businesses, from day to day tasks to overall projections of future sustainability for the businesses. Although I have been immersed in a variety of skills and have worn many hats in my businesses, I am seeking an additional opportunity to use the skills I have obtained to secure my financial future.

Timeline

Owner

Exotic Travel Services, Inc.
02.1995 - Current

Customer Service Executive

Larson Insurance, Inc.
04.1993 - 08.2024

Affiliate Marketer -

Full Staq

Copywriter -

Full Staq
Kara Larson