Kara Delgado
Denver
Summary
Top-performing Patient Access Registrar with a successful track record spanning 9 years working for Intermountain Health, formally known as SCL Health. Exceptionally talented in providing services in a fast-paced environment while maintaining high levels of quality for both new and existing patients. Proven ability to work well within a team-based culture to ensure the delivery of consistent, quality service aimed at increasing the accuracy and productivity of registrations.
Overview
13
13
years of professional experience
Work History
Patient Access Registrar- Emergency Room
Intermountain Health
01.2016 - Current
- Utilized electronic health records to maintain accurate and updated patient information.
- Ensured compliance with HIPAA regulations in all patient interactions and data handling.
- Achieved 98% accuracy rate in verifying insurance information for patients.
- Resolved patient inquiries and concerns promptly to ensure positive experience.
- Demonstrated excellent communication skills in explaining financial responsibilities to patients.
- Ensured accurate collection of co-payments and out-of-pocket expenses from patients.
- Responded to emergency situations quickly and effectively to ensure patient safety and well-being.
- Collaborated with IT department to troubleshoot and resolve registration software issues.
- Collaborated with medical staff to streamline patient admission process.
- Maintained confidentiality of patient information in accordance with company policies and regulations.
- Increased patient retention rates by providing exceptional customer service during registration processes.
- Provided support to patients in navigating insurance coverage options and eligibility requirements.
- Adapted quickly to changes in healthcare regulations and procedures to sustain optimal patient care.
Patient Access Lead- Emergency Room
Intermountain Healthcare
09.2022 - 03.2025
- Participated in quality improvement initiatives to enhance the overall patient experience.
- Mentored and trained junior patient representatives on best practices and customer service techniques.
- Answered patient questions regarding billing, insurance, and other related matters.
- Coordinated with other departments to ensure timely and accurate patient care.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Managed patient accounts, including collections, payments, and insurance verification.
- Participated in regular staff meetings to discuss patient service improvement initiatives.
- Utilized excellent communication and interpersonal skills to provide patients with a positive experience.
- Enhanced team productivity by organizing workload priorities and delegating tasks effectively.
Patient Access Representative- Float Pool
Intermountain Healthcare
09.2021 - 03.2022
- Provided flexibility by working at multiple facilities
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
Receptionist And Information Clerk
Carl M. Sakamaki DDS
03.2013 - 12.2015
- Answered inquiries from customers in person, over the phone, and via email.
- Managed incoming and outgoing mail, packages, and deliveries, ensuring timely distribution.
- Monitored visitor access and maintained security awareness.
- Scheduled appointments, managed calls, and directed visitors to appropriate personnel, ensuring smooth office operations.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Scheduled and confirmed appointments, maintained an organized filing system.
- Handled confidential information in a professional manner.
- Greeted and welcomed visitors, vendors, and customers in a friendly and courteous manner.
- Updated and maintained customer databases.
- Maintained a tidy and organized reception area, creating a welcoming atmosphere for visitors and staff.
- Generated invoices and billing statements.
- Ordered office supplies and maintained inventory.
Education
High School Diploma -
Lakewood Senior High School
Lakewood, CO05.2012
Skills
- Registration and admissions
- Patient rights
- HIPPA knowledge
- Insurance verification
- Eligibility determination
- Information collection
- Customer service
- Problem-solving
- Multitasking and organization
- Phone and email etiquette
- Policy understanding
- Insurance billing
- Registration management
- Clerical skills
- Team leadership
Timeline
Patient Access Lead- Emergency Room
Intermountain Healthcare
09.2022 - 03.2025
Patient Access Representative- Float Pool
Intermountain Healthcare
09.2021 - 03.2022
Patient Access Registrar- Emergency Room
Intermountain Health
01.2016 - Current
Receptionist And Information Clerk
Carl M. Sakamaki DDS
03.2013 - 12.2015
High School Diploma -
Lakewood Senior High School
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