Kaoutar Garouad
Castle Pine
Summary
Dedicated and detail-oriented professional with a Master’s degree in Economics, an Associate degree in Cybersecurity, and CompTIA Security+ certification. Over 8 years of diverse experience in office management, human resources, customer service, and memory care administration. Multilingual with fluency in English, French, and Arabic. Technical skills include network security, incident response, office management systems, VPNs, firewalls, and computer security. Known for problem-solving abilities, managing complex tasks, and providing exceptional service while
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Hope Home Care
03.2023 - Current
- Ensures staff compliance with company policies
- Responsible for Human Resources functions in the office
- Responsible for overseeing daily operations of the office
- Supports the branch office manager, admin assistant, and receptionist
- Assists, when necessary, in answering phones, schedule meetings, and manages incoming/outgoing mail
- Oversees Supply chain functionality
- Maintains all communication equipment, supports I.T
- Team when needed
- Participates and assists with community activities, i.e., job fairs, conventions, and health fairs
- Performs other necessary functions/duties as assigned by Senior leadership
- Providing updated employee information, addressing any payroll changes, inquiries or discrepancies, and verifying data accuracy within the payroll system.
Bank teller
Wells Fargo
09.2022 - 03.2023
- Handle transactions for customers, including checks cashing, deposit, withdraws, transfer, loan, payments, cashier’s checks, opening and closing accounts
- Identify customer needs, provide information on new products and services
- Direct customer to branch representatives as needed
- Track, record, report, and store transaction information and special request
- Provide a high level of customer service, offering and assistance with a smile.
Ticket Counter Agent
Emirate airlines
04.2018 - 06.2022
- Interact with customer in person to provide information about airline, check-in passengers, print boarding tickets and tag luggage
- Check to ensure that appropriate changes are made to resolve customers issues
- Facilitate customer boarding services and perform monetary transactions
- Communicate between flight, gate, and ticket counter personnel.
Front Desk Supervisor
Taj Hotel
04.2016 - 06.2018
- Lead the front desk team
- Assign tasks and monitor performance to ensure efficiency and timely completion of duties
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Front Desk
Taj Hotel
06.2016 - 08.2016
- Greet and welcome guests
- Checking guests in and out, including taking deposits, and directing guests on parking options
- Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Answering inquiries about the hotel and its services through the telephone, email, or in-person
- Handling wake-up calls and a myriad of other guest requests.
Director of Memory Care/ Scheduler Coordinator
Casa Mia - Casablanca Morocco
07.2014 - 01.2016
- Hire, train, and supervise memory care staff members
- Budget for on-site services, marketing, etc
- Develop and update a memory care program
- Act as a role model and step in for staff
- Maintain healthy communication with residents' families and care teams
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Education
Master’s degree in economics -
University sultan Moulay Slimane
Associate degree in Cybersecurity -
Richland College
05.2023
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Network Security
- Incident Response
- Hardware Installation
- Computer Assembly
- Computer Security
- VPNs
- Firewalls
Certification
CompTIA Security+ certified
Foreignlanguageskills
- English
- French
- Arabic
Timeline
Office Manager
Hope Home Care
03.2023 - Current
Bank teller
Wells Fargo
09.2022 - 03.2023
Ticket Counter Agent
Emirate airlines
04.2018 - 06.2022
Front Desk
Taj Hotel
06.2016 - 08.2016
Front Desk Supervisor
Taj Hotel
04.2016 - 06.2018
Director of Memory Care/ Scheduler Coordinator
Casa Mia - Casablanca Morocco
07.2014 - 01.2016
Master’s degree in economics -
University sultan Moulay Slimane
Associate degree in Cybersecurity -
Richland College
CompTIA Security+ certified
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