Kanesha Laveau
North Miami Beach,FL
Summary
Dedicated professional with exceptional customer service skills and a proven track record in patient care and support. Recognized for reliability and exceeding expectations in fast-paced environments. Proficient in patient registration, insurance verification, and time management, contributing to team success while ensuring compliance with safety and regulatory standards.
Overview
6
6
years of professional experience
Work History
Teacher
Lehrman Community Day School
Miami Beach, FL
08.2023 - Current
- Developed engaging lesson plans that enhanced student learning and participation.
- Designed curriculum and created diverse learning materials to accommodate various learning styles.
- Implemented effective classroom management strategies to promote a positive learning environment.
- Utilized technology tools to develop interactive lessons that increased student engagement.
- Led classroom activities at private school to enhance student comprehension of academic content.
Patient Transporter
HCA
Miami, FL
06.2022 - 2024
- Transported patients safely between departments and treatment areas while adhering to safety protocols.
- Checked all medical documents for accuracy prior to transporting patients, ensuring compliance with regulations.
- Collaborated with physicians, nurses, and healthcare personnel to address patient care needs, ensuring seamless communication.
- Communicated effectively with patients to promote comfort during transport and reduce anxiety.
- Maintained cleanliness and organization of transport equipment and areas to promote hygiene standards.
Dental Receptionist
Countyline Dentistry
Miami Gardens, FL
06.2021 - 05.2022
- Greeted patients upon arrival and scheduled appointments, improving appointment attendance and patient communication.
- Assisted patients in completing required intake and medical forms to streamline patient onboarding.
- Informed patients of payment options and ensured accurate processing of patient payments.
- Maintained patient accounts and records, updating insurance information and submitting claims to insurance companies.
- Coordinated specialist referrals for patients and ensured reception area was maintained professionally.
Customer Service Representative
Alorica
Miami, FL
01.2020 - 07.2021
- Actively listened to customer needs, providing accurate answers and follow-up.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Managed escalated calls with focus on resolution, ensuring customer issues were addressed effectively.
- Maintained professionalism and politeness in all customer interactions, fostering a positive service environment.
- Documented customer interactions for reference and analysis, improving future responses.
Education
Associate Degree - Nursing
Miami Dade College
Miami, FL05-2027
Certificate of Technical Studies - Dental Assiting
Florida Career College
Pembroke Pines05-2021
Skills
- Patient care
- Insurance verification
- Organization and time management
- Team collaboration
- Bilingual
- Microsoft Excel
- Medical documentation
- Effective communication
- Customer service
- Data entry
- Microsoft Word
- Salesforce
Languages
English
Native
Native
French
Proficient (C2)
C2
Timeline
Teacher
Lehrman Community Day School
08.2023 - Current
Patient Transporter
HCA
06.2022 - 2024
Dental Receptionist
Countyline Dentistry
06.2021 - 05.2022
Customer Service Representative
Alorica
01.2020 - 07.2021
Associate Degree - Nursing
Miami Dade College
Certificate of Technical Studies - Dental Assiting
Florida Career College