Kandis Griffiths
Denver
Summary
Results-driven professional with extensive experience in team leadership and business development. Skilled in market research and strategic problem solving, consistently contributing to initiatives that enhance client relations and drive company growth.
Overview
21
21
years of professional experience
Work History
Account Manager
American Databank
Denver
03.2019 - Current
- Maintained accurate records of all customer interactions in the CRM system.
- Build accounts and create orders for customers needing background checks for licensure and employment.
- Traveled to perform fingerprinting services at onsites
- Onboarded new team members to integrate into organization.
- De-escalated customer interactions by providing alternative solutions to issues.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted market research to identify potential customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Lead Investigation Trainer
Intertel Incorporated
Greenwood Village
04.2014 - 06.2017
- Trained and mentored new personnel hired to fulfill various roles.
- Monitored day-to-day activities of claims investigation company and employees, noting areas needing improvement and implementing plans for rectification.
- Processed and investigated insurance claims to accumulate evidence for/against them to be submitted to various insurance agencies to determine validity.
- Promoted to team leader after just four months of employment and succeeded daily goal of four to five completed cases (3/day expected at six month mark per company standards).
- Worked to acquire new clients and provided leads to sales department regularly.
- Collaborated with department heads to identify training needs and goals.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Designed and developed training materials for new employees in the organization.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Monitored, evaluated and recorded training activities or program effectiveness.
Sales/Customer Service Agent
Dish Network Corp
Littleton
06.2006 - 04.2011
- Utilized CRM software to track customer interactions and feedback.
- Made and received calls to establish television and internet accounts for individuals and businesses.
- Organized and balanced multiple priorities within fast-paced environment.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Managed high-volume of inbound and outbound customer calls.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Consumer Product Surveyor
TMR Marketing
Aurora
06.2004 - 05.2006
- Identified appropriate marketing channels and target customers for campaigns.
- Made cold calls and convinced individuals to take 20-45 minute surveys about various products that they used, banks/credit unions that they were members with and events that they attended.
- Information gathered, entered into a database then submitted to companies in order to help them make choices on how to run their business more successfully based on consumer feedback.
Education
M.A. Certification - Medical Assisting
Concorde Career College - Aurora
Aurora, COSkills
- Market research
- CRM software
- Invoice processing
- Background checks
- Business development
- Claims investigation
- Team leadership
- Mentoring and training
- Project management
- Effective communication
- Problem solving
- Client acquisition
- Persuasive negotiations
- Territory management
- Sales reporting
- Lead generation
- Statement billings
- Goal oriented
- Data analytics
- Supplier auditing
- Collections expertise
- Vendor management
- Excellent negotiating tactics
- Community involvement
Timeline
Account Manager
American Databank
03.2019 - Current
Lead Investigation Trainer
Intertel Incorporated
04.2014 - 06.2017
Sales/Customer Service Agent
Dish Network Corp
06.2006 - 04.2011
Consumer Product Surveyor
TMR Marketing
06.2004 - 05.2006
M.A. Certification - Medical Assisting
Concorde Career College - Aurora