Kamille Bailey
#11 Crane Lodge
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Officer (Ag.)
Republic Bank (Barbados) Limited
Six Roads, St. Philip
07.2024 - 09.2024
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed wire transfers, RTGS, internal transfers, manager's cheques, and foreign drafts to front-line customers as requested.
- Provided support to customers in the sign up and use of internet banking.
- Verified customer information for accuracy and completeness as required by bank policies and procedures.
- Processed new accounts, updated accounts, facilitated account closures, issued debit cards, and forwarded card disputes.
- Performed daily balancing of cheque books, credit cards, and ATM cards with the Operations Officer.
- Maintaining accurate logs of captured cards in branch ATMs.
- Timely uploading of forms into ECM, and assisting branch personnel with operational tasks such as filing additional paperwork and ordering supplies.
- Identifying opportunities to cross-sell bank products to customers.
Proof and Securities Clerk
Republic Bank (Barbados) Limited
Six Roads
03.2024 - 07.2024
- Reviewing vouchers and batches processed by tellers for errors before scanning into the Aperta application.
- Operating within double custody to facilitate the start of ATM deposit processing.
- Requesting and submitting information to and from the Securities Unit for customers or for the Bank's legal team.
- Preparing night deposit bags for collection or postage in a timely manner.
- Processing wire transfers, foreign drafts, manager's cheques and RTGS requests in branch within stipulated processing times.
- Managing incoming correspondence to the group email and actioning requests in a timely manner.
- Daily review of FXF general ledger to ensure timely submission of the Master File report.
ATM Custodian - Cross Training
Republic Bank (Barbados) Limited
Six Roads
02.2024 - 02.2024
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
- Conducted routine replenishing of both ATMS ensuring there was enough cash in the casettes to facilitate withdrawals as well as clear night deposit bags deposited by corporate customers.
Customer Service Support Clerk
Republic Bank (Barbados) Limited
Six Roads
08.2021 - 02.2024
- Processed high volumes of transactions daily including wire transfers, RTGS payments, local transfers, managers cheques, foreign drafts, credit card payments with high accuracy levels and speed.
- Completed bank confirmations and reference letters for customers to assist in their business endeavours and for auditing purposes.
- Maintained compliance and KYC frameworks, policies and documentation to support audits and uphold bank policy.
- Reconciled computer reports with manually maintained ledgers for end of week and month submission to upper management.
- Answered inbound calls and emails and actioning customers' requests promptly.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Proof and Securities Clerk
Republic Bank (Barbados) Limited
Six Roads
01.2022 - 03.2022
- Processed vouchers through proof machine correctly endorsing and encoding each item.
- Daily reconciling of general ledgers to support neighbouring departments with completing mandate documentation.
- Liaised with other financial institutions and other internal departments to return security documents successfully and legally to customers who have repaid their loans in full.
- Maintained accurate logs of night deposit bags for customer collection and postage.
Remediation Clerk
Republic Bank (Barbados) Limited
Six Roads
07.2021 - 08.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
Administrative Clerk - Loan Delivery Centre
Republic Bank (Barbados) Limited
Broad Street
12.2020 - 01.2021
- Monitored office supply stock levels and placed timely orders for replenishment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered phone to take messages or redirect calls to colleagues.
- Delivered exceptional customer service through direct communication with clients and team members.
- Assisted in performing routine snap checks for internal audits.
Banking Operations Support Clerk
Republic Bank (Barbados) Limited
Broad Street
11.2019 - 12.2020
- Successfully processed salaries of private and public entities through ACH and cheque keying.
- Maintained regular correspondence with other commercial banks and other financial institutions for verification purposes.
- Ensured major accounts, logs and statements are balanced daily for reconciliation purposes.
- Assisted customers with instructional support and product troubleshooting.
Salon Receptionist
Pretti Gurl Swagg Nail Bar
Black Rock
10.2018 - 05.2019
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Education
Bachelor of Science - Accounting And Finance
University of The West Indies
Cavehill, St. Michael10.2019
Quickbooks Specialist -
QB Med INC.
Fontabelle, St. Michael10.2019
Associate Degree - Accounting And Business Management
Harrison College
Crumpton Street, St. Michael07.2016
High School Diploma -
Combermere School
Waterford, St. Michael07.2014
Skills
- MS Office
- Verbal and Written Communication
- Data Entry and Maintenance
- Payments Processing
- Service Delivery
- Reliable & Trustworthy
- Critical Thinking
- Understanding Customer Needs
- Multitasking and Prioritization
- Product and Service Promotion
Accomplishments
- Awarded Support Clerk of the Year 2022 and 2023 at the Six Roads branch. This was based on accuracy levels, speed and attitude.
References
Ms. Othlene Scott
Accountant, The Nation Corporation
246-233-9335/246-430-7399
Mr. Kevin Freeman
Manager- Retail Services, Republic Bank (Barbados) Ltd. - Six Roads Branch
246-431-1262 Ext 8507
Ms. Mia Warner
Sales Officer, Republic Bank (Barbados) Ltd. Broad Street Branch
246-431-1262 ext 4117
Ms. Joanne Farrell
Operations Officer, Republic Bank (Barbados) Ltd. - Six Roads Branch
246-431-1262 ext 8510
Timeline
Customer Service Officer (Ag.)
Republic Bank (Barbados) Limited
07.2024 - 09.2024
Proof and Securities Clerk
Republic Bank (Barbados) Limited
03.2024 - 07.2024
ATM Custodian - Cross Training
Republic Bank (Barbados) Limited
02.2024 - 02.2024
Proof and Securities Clerk
Republic Bank (Barbados) Limited
01.2022 - 03.2022
Customer Service Support Clerk
Republic Bank (Barbados) Limited
08.2021 - 02.2024
Remediation Clerk
Republic Bank (Barbados) Limited
07.2021 - 08.2021
Administrative Clerk - Loan Delivery Centre
Republic Bank (Barbados) Limited
12.2020 - 01.2021
Banking Operations Support Clerk
Republic Bank (Barbados) Limited
11.2019 - 12.2020
Salon Receptionist
Pretti Gurl Swagg Nail Bar
10.2018 - 05.2019
Bachelor of Science - Accounting And Finance
University of The West Indies
Quickbooks Specialist -
QB Med INC.
Associate Degree - Accounting And Business Management
Harrison College
High School Diploma -
Combermere School
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