Kamariah Torain
Aurora
Summary
Resourceful and skilled dispatcher with extensive experience in security and emergency response. Recognized for strong problem-solving abilities and effective communication, driving efficient incident resolution and enhancing overall safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Dispatcher
Aquila Protective Services
Denver
07.2025 - Current
- Monitored security equipment and responded to urgent calls with professionalism and composure.
- Received and managed security-related calls, providing clear information and support to callers.
- Dispatched personnel and coordinated with internal staff and external emergency services for timely response.
- Maintained accurate and detailed records of all incidents and actions taken.
- Provided assistance to visitors and the public, demonstrating empathy and discretion during stressful situations.
- Collaborated with law enforcement and management to ensure effective incident resolution.
- Managed multiple phone lines and radio channels, prioritizing urgent needs efficiently.
- Coordinated communication between security personnel and management during night shifts.
Delivery Driver
Amazon Flex
Denver
01.2021 - Current
- Delivered items promptly while maintaining strong customer service and communication skills.
- Provided detailed reports on each delivery, ensuring accurate record-keeping for every transaction.
- Assisted with warehouse duties and adapted to changing priorities as needed.
- Actively monitored traffic and road safety, demonstrating attention to detail and situational awareness.
911 Police Dispatcher
Constellis
Lakewood
01.2023 - 09.2024
- Determined response priorities and dispatched units according to established procedures with urgency and accuracy.
- Recorded detailed call information and maintained secure access to sensitive materials.
- Relayed messages to and from emergency sites, demonstrating empathy and professionalism during high-stress situations.
- Entered and updated data in computerized systems, ensuring accurate record-keeping.
Lead Night Shift Security Officer/ Dispatch
Suncor
Commerce City
05.2022 - 01.2023
- Patrolled assigned buildings and monitored alarm and surveillance systems to ensure safety.
- Authorized access and managed badging, maintaining accurate records of personnel movements.
- Ensured all paperwork was collected and proper procedures followed for each shift.
- Communicated effectively with team members to coordinate security operations.
Medical insurance Representative
Kaiser Permanente
Aurora
02.2021 - 07.2022
- Provided members and providers with benefit information and policy details in a clear, compassionate manner.
- Assisted members with grievances and medical concerns, ensuring prompt and empathetic resolution.
- Supported payment processing and maintained accurate client records.
Emergency Dispatch Operator
Johnson Controls
Aurora
03.2019 - 10.2020
- Dispatched for emergency and non-emergency alarms, responding with urgency and professionalism.
- Monitored alarm systems for large and small buildings, ensuring accurate data entry and recordkeeping.
- Provided excellent customer service and followed safety guidelines during all dispatch activities.
Leasing Agent/Receptionist
Ascent Mortgage Resource Group
Denver
08.2019 - 05.2020
- Prepared documents and accompanied clients during property inspections, providing clear guidance and support.
- Conducted seminars and training sessions to improve sales techniques and client communication.
- Evaluated mortgage options and assisted clients in obtaining financing.
Credit Consultant
Ascent Mortgage/ American Resource Group
08.2017 - 07.2019
- Assisted clients in identifying and resolving credit issues, providing clear information and support.
- Sent dispute letters and advised clients on credit growth and stability.
- Supported clients in filing claims and disputing denied claims to improve credit outcomes.
Education
High School Diploma -
Overland High School
Skills
- Inbound call handling
- Customer service
- Phone etiquette
- Dispatching
- Data entry
- Record keeping
- Active listening
- Empathy
- Problem solving
- Multitasking
- CRM software
- Scheduling
- Communication skills
- Attention to detail
- Time management
- Incident management
Certification
CPR Certification
Additional Information
NCIC /CCIC fully trained and certified, Fully certified MIST employee
Awards
- Your People Matter, I Matter Award Certificate, 02/01/22, Nominated by your Colleagues In Health Plan Products, Service & Administration (HPPSA) in recognition for demonstrating behaviors that exemplify our values and serve as an example for others.
- Hero Of The Day, 12/01/19, An award for properly dispatching on alarm that I was not aware that was an actual emergency and was able to save a business as well as someone's life.
- Hero Of The Day, 11/01/19, An award for properly dispatching on alarm that I was not aware that was an actual emergency and was able to save a business as well as someone's life.
Languages
English
Timeline
Night Dispatcher
Aquila Protective Services
07.2025 - Current
911 Police Dispatcher
Constellis
01.2023 - 09.2024
Lead Night Shift Security Officer/ Dispatch
Suncor
05.2022 - 01.2023
Medical insurance Representative
Kaiser Permanente
02.2021 - 07.2022
Delivery Driver
Amazon Flex
01.2021 - Current
Leasing Agent/Receptionist
Ascent Mortgage Resource Group
08.2019 - 05.2020
Emergency Dispatch Operator
Johnson Controls
03.2019 - 10.2020
Credit Consultant
Ascent Mortgage/ American Resource Group
08.2017 - 07.2019
High School Diploma -
Overland High School