Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KaLynn "Kay" Painter

Denver

Summary

Experienced AI Data Trainer with a proven track record of delivering high-quality training data to support and improve conversational AI systems. Skilled in remote collaboration, data evaluation, and applying complex rubrics, I consistently exceed performance benchmarks while bringing a thoughtful, human-centered approach to every task. Known for clear communication, adaptability, and strong problem-solving skills, even under tight deadlines, I’m passionate about contributing to AI's future through precision and people-first thinking.

Overview

10
10
years of professional experience

Work History

Advanced AI Data Trainer

Invisible Technologies
05.2024 - Current
  • Collaborated with a 350+ member team on a high-priority project for the industry leader in AI development, completing nearly 100,000 diverse tasks.
  • Specialized in video captioning, audio annotation, evaluations (EVALS), RLHF (Reinforcement Learning with Human Feedback), and SFT (Supervised Fine-Tuning).
  • Consistently delivered high-quality work while meeting strict AHT (Average Handle Time) benchmarks in a fast-paced, results-oriented setting.
  • Applied complex rubrics to evaluate outputs, ensuring evolving standards for accuracy and clarity.
  • Communicated effectively in a fully remote, asynchronous team environment and contributed feedback to improve internal tools and workflows.

Customer Service Representative

Progressive
Colorado
05.2022 - 01.2024
  • Managed 50–70 inbound calls daily, addressing billing issues and account inquiries efficiently.
  • Achieved first-call resolution rate of 78%, minimizing repeat calls and enhancing service experience.
  • Maintained a customer satisfaction rating of 92%–95% through clear and empathetic support.
  • Ensured accuracy in updating customer records and internal documentation across platforms.

Bar Manager

Peak Beverage
Colorado
07.2019 - 05.2022
  • Managed bar operations for high-capacity events, including concerts and festivals, with over 5,000 attendees, leading a team of 20-50 staff.
  • Increased sales by 20% through the development of event-specific drink menus and optimized pricing strategies.
  • Cultivated strong relationships with local suppliers to secure competitive pricing and timely deliveries.
  • Achieved a 95% satisfaction rate from event organizers through exceptional service delivery.

Bartender

Sancho's Broken Arrow
Denver
03.2015 - 07.2019
  • Delivered expert-level service in a high-volume bar, managing $10K+ nightly sales with a small team.
  • Maintained precision and speed while serving large crowds, ensuring quality guest experiences.
  • Managed unpredictable situations professionally, safeguarding patrons and staff while promoting a welcoming atmosphere.
  • Built a loyal customer base through strong rapport, personalized service, and an approachable presence that made first-timers feel like regulars.
  • Excelled under pressure in fast-paced, late-night shifts—balancing exceptional multitasking with smooth communication and proactive problem-solving.

Education

Advanced Studies High School Diploma -

Wilson Memorial High School
VA, United States
01.2014

Skills

  • AI Data Annotation (Video, Audio, Text)
  • RLHF & SFT Task Execution
  • Data Quality Evaluation & Rubric Application
  • Remote Collaboration & Workflow Management
  • Clear Written Communication & Feedback
  • Accuracy, Consistency & Attention to Detail
  • Problem Solving in Fast-Paced Environments
  • Time Management & Independent Work

Languages

English
First Language
Spanish
Elementary (A2)
A2

Timeline

Advanced AI Data Trainer

Invisible Technologies
05.2024 - Current

Customer Service Representative

Progressive
05.2022 - 01.2024

Bar Manager

Peak Beverage
07.2019 - 05.2022

Bartender

Sancho's Broken Arrow
03.2015 - 07.2019

Advanced Studies High School Diploma -

Wilson Memorial High School

Similar Profiles

CREATE PROFILE
KaLynn "Kay" Painter