Kalyn Brocato
Denver
Summary
Reliable and upbeat Optical Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk/ Optician Trainee
Envision Eyecare
01.2024 - 02.2024
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Proficient with Optos, A/R
Leasing Specialist
Career Strategies Inc
06.2023 - 12.2023
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Attended staff meetings and took extensive notes to share with property manager.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Kept meticulous records of correspondence between management and tenants.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
Office Manager
Colorado Springs Endocrine Clinic
09.2022 - 08.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed office operations while scheduling appointments for department managers.
- Maintained CRM database with customer updates and report generation.
- Arranged corporate and office conferences for company employees and guests.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
Loan Processor (Remote)
Homeowner's Mortgage LLC
04.2017 - 08.2022
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers via telephone and email to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Managed over 50 customer calls and emails per day.
- Worked with customers via telephone to answer questions, process transactions and resolve issues.
- Checked packages for appropriate documentation.
- Handled any conditions sent from underwriting departments.
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Administrative Assistant
Toni & Guy Hairdressing Academy
05.2016 - 04.2017
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Increased product sales by 15%.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Transferred and directed phone calls, guests and mail to correct staff members.
Material and Consumable Receiver
CB&I, Chicago Bridge & Iron
04.2014 - 03.2016
- Executed client research, prospecting, networking and marketing support for consumables product line.
- Served as business consultant for customers, built customer loyalty and promoted sales.
- Generated and acted on customer preference feedback, suggestions and product performance to enhance consumable product sales.
- Worked independently with minimal supervision.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Recorded accurate and efficient records in customer database.
- Saved on company budget by implementing cost-saving initiatives that addressed long-standing problems
Office Administrator
Medical Resources & Guidance
01.2013 - 04.2014
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reconciled account files and produced monthly reports.
- Verified benefits and worked with insurance companies to obtain payments.
- Oversaw office records and maintained strict document control.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
Education
Medical Coding Specialist Certificate - Medical Coding
U.S. Career Institute
Fort Collins, CO04.2022
High School Diploma -
Central High School
Baton Rouge, LA05.2012
Skills
- Teamwork and Collaboration
- Analytical and Critical Thinking
- File Organization
- Attention to Detail
- Regulatory Compliance
- Risk Management
Certification
- CPC - Certified Professional Coder
Timeline
Front Desk/ Optician Trainee
Envision Eyecare
01.2024 - 02.2024
Leasing Specialist
Career Strategies Inc
06.2023 - 12.2023
Office Manager
Colorado Springs Endocrine Clinic
09.2022 - 08.2023
Loan Processor (Remote)
Homeowner's Mortgage LLC
04.2017 - 08.2022
Office Administrative Assistant
Toni & Guy Hairdressing Academy
05.2016 - 04.2017
Material and Consumable Receiver
CB&I, Chicago Bridge & Iron
04.2014 - 03.2016
Office Administrator
Medical Resources & Guidance
01.2013 - 04.2014
Medical Coding Specialist Certificate - Medical Coding
U.S. Career Institute
High School Diploma -
Central High School
- CPC - Certified Professional Coder
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