Kalley Sowell

• Assisted in patient care by monitoring vital signs and reporting changes.
• Collaborated with healthcare team to support treatment plans and patient needs.
• Maintained cleanliness and organization of medical equipment and workspaces.
• Documented patient interactions accurately in electronic health records system.
• Participated in training sessions to enhance skills and improve service delivery.
• Implemented infection control measures to ensure safety for patients and staff.
• Communicated effectively with patients to address concerns and provide guidance.
• Responded quickly to emergency situations by providing appropriate medical attention.
• Performed patient assessments, including vital signs, weight, height and body mass index.
• Provided assistance with daily living activities such as bathing, dressing, eating and transferring patients.
• Responded quickly and with deep care for patients to build trust and rapport.

• Applied holds/blockers/other techniques during behavioral situations to ensure staff and patient safety and de escalate situations

• Transport patients to activities/appointments/etc

• Assisted in scheduling appointments and coordinating meetings for staff.
• Maintained accurate filing systems for easy document retrieval.
• Supported staff with data entry and record management tasks.
• Communicated effectively with clients and visitors to ensure a welcoming environment.
• Prepared correspondence and reports using office software applications.
• Coordinated office events and activities to enhance team collaboration.
• Provided administrative support to various departments as needed.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Maintained an organized filing system of paper documents and electronic files.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Delivered messages and ran errands.

• I work at PRC as a Health Care Tech Aide for individuals who are intellectually disabled, during my second pregnancy my doctor gave me specific restrictions and therefor PRC accommodated said restrictions and had me temporarily working in the office. During my time at the office I worked as an assistant to a multitude of people in different positions. I would assist supervisors in faxing, scanning, creating calendar events, sending emails, and more. I also worked with time keeping to organize paperwork and create spreadsheets, drives, and send emails to get important information from staff members. I would also shortly assist in interviewing possible employees, I would assist in going over resumes and spotting good candidates, then making calls and setting interview dates on spreadsheets, sending out emails and leaving phone calls to inform these candidates. I would assist in the face to face interviews, asking questions and being polite and writing comments to later decide best possible candidates. I would then handle the phone calls to inform candidates of being hired and inform them of their training class dates. I would help with drivers license requirements. I would also assist others in their positions creating meal tracking plans, editing and leaving comments, making meal calendars, and help transportation positions with their paperwork. I enjoyed my time in office and was then out on FAMLI before returning to my Health Care Tech position.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked effectively in team environments to make the workplace more productive.
• Managed inventory and supplies to ensure materials were available when needed.

• In Goodwill wares we would take the donations, decide accurate pricing, sanitize, label, package, and box the products to then be moved onto the floor. When moving things on the floor we would assist customers with any questions or issues. We would ensure we met our target goals daily and ensure the best customer service.

• Maintained inventory levels through regular stock checks and replenishment.
• Operated point-of-sale system for efficient transactions and customer service.
• Organized product displays to enhance store appearance and accessibility.
• Ensured compliance with state liquor regulations and company policies.
• Collaborated with team members to manage daily store operations smoothly.
• Handled customer inquiries and resolved issues effectively on the sales floor.
• Ensured the cleanliness and tidiness of the store.
• Demonstrated excellent customer service skills at all times.
• Provided cash register operations and handled customer payments.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Performed daily opening and closing procedures for store operation.
• Answered telephone to give callers store information and look up order details.
• Answered incoming calls regarding product inquiries or orders.

During my employment at Big Bear I would adapt to moving to different store locations and different shifts(opening/closing/etc) and different positions including stocking, cashier, organizing, cleaning, and ensure the best customer service assisting with any questions, issues, transporting to vehicles, informing of coupons/promotions as well as entering big orders on the phone for future purchases of kegs/wine/etc.

• Conducted quality checks on incoming and outgoing products for accuracy.
• Maintained a clean and safe warehouse environment in compliance with safety standards.
• Collaborated with team members to optimize workflow processes and improve efficiency.
• Used pallet jacks to move items to and from warehouse locations.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Received deliveries, scanned packages, and updated orders in internal database.
• Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
• Received and processed incoming shipments, verifying accuracy of items against purchase orders.
• Maintained accurate inventory records through manual and computerized systems.
• Assisted in packaging and labeling of products for shipment.

• During my time at TR Toppers I assisted in many different positions including inspecting, unloading/loading, packaging, labeling, using pallet jacks to continue the flow of product in the warehouse room, kept the products at an accurate temperature and applied effective time management with certain products, ensuring the baler would not overflow, making the bales to be sent off by forklift, and one of my major roles being paperwork. I would track inventory coming in, scanning labels, documenting weights/amount/product description/and any damage. I would unload onto conveyer and track the warehouse room. I enjoyed my position on paperwork.

• Assisted customers with online grocery orders and inquiries.
• Selected and packed grocery items for delivery accuracy.
• Maintained inventory levels and organized stock in storage areas.
• Collaborated with team members to streamline order fulfillment processes.
• Utilized handheld devices for tracking inventory and order status.
• Ensured compliance with safety and sanitation standards in the workplace.
• Provided excellent customer service through effective communication skills.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
• Troubleshot any problems or errors that occurred during checkout.
• Maintained accurate records of all orders placed through the website.
• Processed payments for orders using various payment methods.
• Assisted teammates with daily tasks during peak periods.
• Scanned items when pulling from shelves to update system stock information.

• As an OGP associate at Walmart it was upmost importance to ensure temperature regulation, implement safety protocols, give the best customer service when bringing pick up orders to customers vehicles and transporting products into car in an organized time efficient manner. We would use scanners to manage inventory control, time efficient pick ups, for the customers to pay, and more. We would answer phone calls for customers concerns or questions.