Kaliya Hammond
Denver
Summary
Very dynamic and results-driven professional with extensive experience in customer service at Dollar Tree. Proven ability in problem-solving and team building, consistently enhancing customer satisfaction. Skilled in POS systems and inventory management, adept at maintaining an organized and efficient work environment. Passionate about delivering exceptional service and fostering positive team dynamics.
Overview
4
4
years of professional experience
Work History
Cashier
Dollar Tree
Denver
11.2024 - Current
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
MDF-Team Member
Target
Denver
06.2024 - 08.2024
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Monitored expiration dates on food items for freshness assurance.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to achieve daily goals.
- Received, processed, and stocked merchandise in accordance with store policies.
- Identified needs of customers promptly and efficiently.
Team Member
Wendys Fast Food
Denver
01.2023 - 06.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained a clean and organized work area throughout shift.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Built and maintained working relationships with peers and upper management.
Team Leader
Urban Air
Denver
04.2021 - 11.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Associate of Arts - Psychology
Community College of Aurora
Aurora, CO08-2025
High School Diploma -
Montbello High School
5000 Crown Blvd. Denver,Co 8023905-2025
Skills
- Customer service
- Microsoft Excel
- Data analysis
- Team building
- Inventory management
- Problem solving
- Checkout monitoring
- Inventory stocking
- Empathy in communication
- Organizational skills
- Adaptability and flexibility
- Time management
- POS systems
- Analytical thinking
Affiliations
- Cheerleading during 9th-11th grade
- Student Government during 9th grade
- Black Student Alliance
- TRIO- Talent Search
- Journalism/Newspaper/ Yearbook
Languages
Spanish
Limited
Accomplishments
- Awarded Cultural Awareness and Community Service
- 3.0 GPA Certificate
- 3.5 GPA or Higher Certificate
Timeline
Cashier
Dollar Tree
11.2024 - Current
MDF-Team Member
Target
06.2024 - 08.2024
Team Member
Wendys Fast Food
01.2023 - 06.2024
Team Leader
Urban Air
04.2021 - 11.2022
Associate of Arts - Psychology
Community College of Aurora
High School Diploma -
Montbello High School
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