Summary
Overview
Work History
Education
Skills
Timeline
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Kalie Sanchez

Trinidad

Summary

Dynamic professional at Walmart, enhancing customer satisfaction and loyalty through strategic engagement and effective issue resolution. Skilled in time management and relationship building, I implemented processes that improved inventory balance and customer feedback analysis, driving continuous improvement in service quality.

Overview

3
3
years of professional experience

Work History

Associate

Walmart
04.2024 - 04.2025
  • Enhanced customer satisfaction through effective resolution of complex issues.
  • Implemented processes to maintain ideal inventory balance.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.

Crew Trainer

McDonald's
01.2022 - 01.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Monitored team performance to deliver guidance for improvement.
  • Set positive example for team members by providing high-quality, efficient service.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Package Handler

Fed Ex Ground
02.2024 - 04.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Diploma -

University High School
Roswell, NM
05.2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Workplace safety
  • Decision-making
  • Relationship building
  • Courteous and professional
  • Client engagement

Timeline

Associate

Walmart
04.2024 - 04.2025

Package Handler

Fed Ex Ground
02.2024 - 04.2024

Crew Trainer

McDonald's
01.2022 - 01.2024

Diploma -

University High School

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Kalie Sanchez