KALIE BISHOP
Evergreen
Summary
People-first leader with over 10 years of experience scaling remote teams from 10 to 70+ professionals. Expertise in developing internal communication systems that enhance alignment and connectivity among distributed teams. Committed to fostering collaboration and transparent leadership, with a focus on continuous improvement in remote-first environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VICE PRESIDENT OF CUSTOMER SUPPORT
Sticker Mule
11.2022 - Current
- Enhanced customer experience and retention, driving 20% revenue growth through targeted initiatives.
- Maintained CSAT scores of 89+ while guiding the team through major transitions with clarity and care.
- Implemented advanced workflows that reduced response times by over 30% and supported long-term team sustainability.
- Led internal communication strategy for a fully remote, globally distributed support org (70+ teammates), ensuring clarity, alignment, and consistency across time zones during periods of growth and change.
- Championed culture and connection, fostering trust through effective communication during ambiguity and operational pressure.
- Provided steady leadership during periods of change, fostering resilience and performance across the org.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
MARKETING DIRECTOR
Sticker Mule
08.2021 - 11.2022
- Guided marketing through critical transition by developing comprehensive marketing plans aligned with business goals and objectives.
- Developed and executed comprehensive marketing strategies for brand awareness.
- Led cross-functional efforts to launch products and engage customers, executing growth initiatives across all marketing channels.
- Managed cross-functional teams to align product launches with market trends.
- Oversaw digital marketing campaigns using SEO and social media tools.
CUSTOMER SUPPORT MANAGER
Sticker Mule
Boulder
08.2016 - 08.2021
- Helped enable Sticker Mule's 4X revenue growth by designing scalable support systems, leading high-performing remote teams, and championing the voice of the customer to drive product and process improvements.
- Built the customer support team from the ground up, scaling from 10 to 70+ remote professionals while cultivating a strong culture of empathy, autonomy, and high performance.
- Built and led Sticker Mule's first dedicated training team and onboarding program, establishing scalable processes that supported rapid team growth and ensured consistent, high-quality support delivery.
- Designed and implemented scalable support processes that improved response time and aligned with company-wide growth initiatives.
- Developed learning pathways, documentation standards, and performance metrics to accelerate new hire ramp-up and long-term team success.
- Maintained high CSAT score of 89+ over multiple years, demonstrating commitment to customer satisfaction and team excellence.
CUSTOMER SUPPORT LEAD
Sticker Mule
Boulder
08.2016 - 08.2017
- Supervised daily operations of customer support team, ensuring efficient response to customer inquiries in fast-paced production environment.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to implement strategies that enhanced customer experience and increased satisfaction.
- Developed training materials that streamlined staff onboarding and improved service delivery processes.
CUSTOMER SUPPORT SPECIALIST
Sticker Mule
Boulder
05.2015 - 08.2016
- Reviewed and provided feedback on training cases to enhance new hire onboarding.
- Updated managers on ongoing improvements and shared actionable suggestions for team development.
- Identified common training questions to enhance learning materials.
- Update managers with ongoing improvements and suggestions for team members.
- Identified and proposed opportunities for enhancing quality and efficiency in customer service operations.
Education
Bachelor of arts - Environmental Studies, Biology
WESTERN STATE UNIVERSITY OF COLORADO
Gunnison, CO08.2010
Skills
- Client management
- Program management
- Organizational growth
- Workflow automation
- Automation solutions
- Corporate communications
- Internal communications
- Communication strategy
- Remote team management
- Cross-functional collaboration
- Team leadership
- Executive leadership
- Performance coaching
- Coaching and mentoring
- Conflict resolution
- Relationship building
- Adaptability
- Communication skills
- Adaptability
Certification
- KARRASS Effective Negotiating, Effective negotiating
- Topgrading, Inc., Hiring process optimization
- American Management Association, Management skills for new managers
Hobbies and Interests
- Scuba diving
- Travel
- Animal care
- Gardening
- Camping
Timeline
VICE PRESIDENT OF CUSTOMER SUPPORT
Sticker Mule
11.2022 - Current
MARKETING DIRECTOR
Sticker Mule
08.2021 - 11.2022
CUSTOMER SUPPORT MANAGER
Sticker Mule
08.2016 - 08.2021
CUSTOMER SUPPORT LEAD
Sticker Mule
08.2016 - 08.2017
CUSTOMER SUPPORT SPECIALIST
Sticker Mule
05.2015 - 08.2016
Bachelor of arts - Environmental Studies, Biology
WESTERN STATE UNIVERSITY OF COLORADO