Kaleb Legarda
Greeley
Summary
Dynamic Shift Manager at McDonald’s with a strong focus on customer service and employee training. Proven ability to enhance team performance through effective delegation and coaching. Skilled in cash handling and decision-making, consistently achieving high customer satisfaction by resolving issues promptly. Committed to maintaining safety compliance and operational excellence.
Overview
9
9
years of professional experience
Work History
Shift Manager
McDonald’s
01.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Busser/Host
La Mariposa Mexican Restaurant
09.2016 - 12.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Education
Greeley West High School
2401 35th Avenue 05.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Inventory control
- Safety compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
McDonald’s
01.2021 - Current
Busser/Host
La Mariposa Mexican Restaurant
09.2016 - 12.2020
Greeley West High School
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