Kaleah Sammy
Aurora
Summary
A reliable and detail-oriented professional with a strong background in program operations, customer service, and daily administration. Experienced in fast-paced environments where balancing a high volume of emails, phone calls, and paperwork is the norm. Known for a calm, problem-solving approach to stressful situations and an ability to break down complex rules or guidelines so they are easy for anyone to understand.
Overview
3
3
years of professional experience
Work History
Site Director
Discover Champions
Colorado Springs
01.2025 - 07.2026
- Serve as the main point of contact for families and staff, answering questions and ensuring a welcoming, supportive experience.
- Manage the day-to-day office operations, staying organized while handling a heavy volume of administrative tasks, phone calls, and emails.
- Explain program policies, state regulations, and schedules clearly to families, making sure they feel informed and comfortable.
- Use strong problem-solving and de-escalation skills to resolve behavioral challenges and customer service concerns calmly and effectively.
- Keep accurate, highly confidential records and documentation in full compliance with company policies and HIPAA standards.
Program Coordinator
Inspired Learning
Colorado Springs
08.2023 - 01.2025
- Maintained regular, proactive communication with families to share updates, build trust, and address any concerns early on.
- Coordinated daily activities and schedules, successfully multitasking in a busy environment to keep everything on track.
- Hired, trained, and guided a collaborative team, setting clear expectations for daily tasks and customer care.
- Stepped in to handle unexpected crises or conflicts, using quick thinking and empathy to find positive solutions.
Education
MBA - Human Resources Management
Capella University
MN05-2026
Bachelor of Arts - Psychology
University of Colorado Colorado Springs
Colorado Springs, COSkills
- Conflict resolution
- Strategic planning
- Safety assessment
- Project oversight
- Business administration
- Multitasking Abilities
- Microsoft office
- Professional development
- Customer service
- Communication skills
Timeline
Site Director
Discover Champions
01.2025 - 07.2026
Program Coordinator
Inspired Learning
08.2023 - 01.2025
MBA - Human Resources Management
Capella University
Bachelor of Arts - Psychology
University of Colorado Colorado Springs