Kalaya Leach
Aurora
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
QA TECH
Izzio bakery
Thorton, CO
11.2025 - 02.2026
- Established metrics and tracked trends within QA process over time.
- Conducted inspection and analysis of package integrity and specifications.
- Documented all test results including, defects, discrepancies and issues reported during testing cycle.
- Maintain food safety including Hazard analysis critical control points, GMP, and SOPS.
Guest Services Coordinator
Denver Rescue Mission
Denver, CO
06.2025 - 11.2025
- Coordinated guest services to enhance client experience and satisfaction.
- Managed intake process for new guests, ensuring thorough documentation and compliance with policies.
- Resolved guest inquiries and concerns promptly, fostering a welcoming environment.
- Gave information about area and provided directions.
- Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
QUALITY CONTROL TECHNICIAN
Nestlé Purina
Denver, CO
01.2023 - 03.2024
- Performed visual and dimensional inspections on finished products to verify conformance to customer requirements.
- Participated in internal audits of the quality management system to ensure compliance with ISO standards or industry regulations.
- Developed an automated data collection system that reduced manual entry errors.
RETURN PROCESSOR
Xero Shoes
Denver, CO
01.2023 - 03.2024
- Managed the return process by inspecting merchandise for damages, ensuring quality control, and facilitating timely refunds or replacements.
- Maintained accurate records through diligent data entry and sustained clear communication with customers to address return inquiries.
- Worked collaboratively with cross-functional teams to refine return procedures, aiming to elevate customer satisfaction levels.
EMERGENCY SERVICES COORDINATOR
Denver Rescue Mission
Denver, CO
10.2021 - 02.2022
- Managed emergency support services, providing tailored assistance to meet individual resident needs.
- Developed and implemented personalized support plans to promote resident stability and growth.
- Conducted job readiness and life skills workshops to enhance residents' self-sufficiency and employment prospects.
QUALITY ASSURANCE
Boulder Brands Inc.
Denver, CO
01.2018 - 06.2019
- Analyzed and documented product quality concerns, providing actionable recommendations for enhancements to internal stakeholders.
- Collaborated with remote teams to ensure prompt execution of testing protocols, contributing to efficient product launches.
- Conducted regular hourly assessments to verify product weight accuracy, ensuring compliance with shipping specifications.
Education
HIGH SCHOOL DIPLOMA - undefined
Colorado State High School
COSkills
- Attention to detail
- Manufacturing
- Problem-solving
- SharePoint
- Customer service
- Visual inspections
- Product inspection
- Safety procedures
Timeline
QA TECH
Izzio bakery
11.2025 - 02.2026
Guest Services Coordinator
Denver Rescue Mission
06.2025 - 11.2025
QUALITY CONTROL TECHNICIAN
Nestlé Purina
01.2023 - 03.2024
RETURN PROCESSOR
Xero Shoes
01.2023 - 03.2024
EMERGENCY SERVICES COORDINATOR
Denver Rescue Mission
10.2021 - 02.2022
QUALITY ASSURANCE
Boulder Brands Inc.
01.2018 - 06.2019
HIGH SCHOOL DIPLOMA - undefined
Colorado State High School