Kala Smith
Denver
Summary
Dedicated professional with a background in hospitality and training. Recognized for exceptional problem-solving and collaboration skills, consistently delivering improved guest experiences and enhanced team dynamics.
Overview
7
7
years of professional experience
Work History
Certified Ski Instructor
Steamboat Ski Resort
Steamboat Springs
11.2025 - 04.2026
- Created unique and engaging lesson plans for beginner and intermediate skiers of all ages
- Demonstrated skiing skills to enhance student understanding and confidence.
- Monitored student progress and provided constructive feedback during lessons.
- Conducted assessments to evaluate student skill levels and tailor instruction accordingly.
Host
Wesley and Rose Lobby Bar
Buena Vista
05.2025 - 09.2025
- Provided excellent customer service by anticipating customer needs.
- Greeted and welcomed guests upon arrival at the lobby bar.
- Coordinated with servers to ensure timely service for guests.
- Monitored wait times and communicated updates to guests effectively.
Director of Training
Chick-fil-A
Clearwater
10.2019 - 05.2024
- Developed training plans tailored to diverse learning styles, improving participant engagement
- Implemented onboarding processes to maintain brand messaging consistency across new hires.
- Evaluated training effectiveness using feedback and observations from team members.
- Mentored trainers to elevate delivery of engaging training sessions.
- Initiated critical conversations with team members
Education
Associate of Science - Health Sciences
St. Petersburg College
Clearwater, FL05-2023
Skills
- Instructional delivery
- Teaching adaptability
- Communication skills
- Problem solving
- Team collaboration
- Leadership development
- Work ethic
Timeline
Certified Ski Instructor
Steamboat Ski Resort
11.2025 - 04.2026
Host
Wesley and Rose Lobby Bar
05.2025 - 09.2025
Director of Training
Chick-fil-A
10.2019 - 05.2024
Associate of Science - Health Sciences
St. Petersburg College