Kaitryn Sullins
Colorado Springs
Summary
As a hardworking employee with customer service, multitasking, and time management abilities I am devoted to giving every customer a positive and memorable experience. With my array of skills acquired over the years i would be be an invaluable asset to your team.
Overview
5
5
years of professional experience
Work History
Emt-B
Scott and White EMS
Temple
03.2019 - 12.2019
- Administered emergency medical care to stabilize patients in critical situations.
- Collaborated with healthcare teams to assess patient conditions during emergencies.
- Facilitated safe transport of patients to medical facilities using specialized equipment.
- Documented patient responses and maintained accurate medical records for emergency interventions.
- Educated patients and families on treatment protocols and safety measures.
Emergency Room Tech
Premier ER and Urgent Care
Waco
09.2018 - 03.2019
- Provided direct patient care in fast-paced emergency environment.
- Assisted medical staff with procedures and performed basic life support.
- Monitored patient vital signs and reported changes to healthcare team.
- Prepared and maintained medical equipment for emergency procedures, ensuring operational efficiency.
- Managed ER lab operations, collected specimens, and ensured equipment readiness.
- Documented patient information accurately in electronic health records.
- Ensured cleanliness and organization of treatment areas and equipment.
- Communicated patient care processes to families, fostering understanding and support.
Family Care Provider
Family Care
Fort Hood
09.2017 - 02.2018
- Developed personalized care plans to meet unique needs of family members.
- Delivered daily care and assistance to family of six, including children aged one to eight.
- Coordinated transportation and managed multiple schedules to enhance daily routines.
- Prepared nutritious meals to enhance family diet.
- Assisted with personal hygiene tasks, including grooming and dental care.
- Communicated effectively with family members regarding care-related concerns.
- Promoted physical activity and socialization through engaging recreational activities.
- Supported daily living activities to ensure comfort and safety for all clients.
Emergency Medical Technician
Careflite
Dallas
08.2016 - 08.2017
- Administered emergency medical care to patients in critical situations.
- Responded swiftly to emergency calls while ensuring team safety protocols were followed.
- Assessed patient conditions and provided appropriate interventions on-site.
- Coordinated with paramedics and healthcare teams to ensure seamless patient care delivery.
- Monitored and recorded vital signs, including blood pressure, respiration rate, pulse rate, temperature, and oxygen saturation, to assess patient status.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Recorded patient information in electronic health records to support effective treatment decisions.
- Ensured medical equipment was clean and functional by performing regular inspections and maintenance.
- Remained level-headed and proactive during emergency situations.
Volunteer Firefighter/ Emt-B
Sunnyvale Fire Rescue
Sunnyvale
01.2016 - 01.2017
- Responded to emergency calls, delivering rapid assistance that mitigated fire hazards and ensured safety.
- Supported incident command structure, facilitating coordination and communication during active firefighting operations.
- Collaborated with team members to develop and implement effective firefighting strategies that enhanced operational readiness.
- Operated firefighting equipment and tools during training and live situations.
- Participated in regular training drills to maintain readiness for emergencies.
- Assisted in community education programs about fire prevention and safety.
- Interacted professionally with victims, witnesses and other personnel associated with an incident.
Customer Service Representative
State Farm
Richardson
09.2014 - 09.2015
- Managed high volume of inbound calls, ensuring customer satisfaction through professionalism.
- Resolved customer issues through effective communication and problem-solving skills.
- Assisted customers with policy inquiries and claims processing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided support during peak hours, facilitating timely responses to customer inquiries.
- Collaborated with team to enhance customer service protocols, improving overall service delivery.
- Documented customer interactions accurately in the company database.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
EMT-B -
Emergency Medical Training Services
Texas05-2026
PHTLS
06-2020
PALS/ACLS
09-2017
EMT-B -
Texas Department of State Health
Skills
- Customer service
- Problem solving
- Decision-making
- Effective communication
- Team collaboration
- Interpersonal relations
- Phone and email etiquette
Timeline
Emt-B
Scott and White EMS
03.2019 - 12.2019
Emergency Room Tech
Premier ER and Urgent Care
09.2018 - 03.2019
Family Care Provider
Family Care
09.2017 - 02.2018
Emergency Medical Technician
Careflite
08.2016 - 08.2017
Volunteer Firefighter/ Emt-B
Sunnyvale Fire Rescue
01.2016 - 01.2017
Customer Service Representative
State Farm
09.2014 - 09.2015
EMT-B -
Emergency Medical Training Services
PHTLS
PALS/ACLS
EMT-B -
Texas Department of State Health