Kaitlyn Shelton
Grand Junction
Summary
Results-driven sales leader with a strong background in developing actionable sales strategies and analyzing market trends. Expertise in deal closing and sales reporting, committed to driving profitability and customer retention.
Overview
10
10
years of professional experience
Work History
Director of Sales
Holiday Inn and Suites Grand Junction-Airprot
Grand Junction, CO
06.2019 - Current
- Led sales strategy development to enhance revenue generation and market positioning.
- Analyzed market trends to identify growth opportunities and competitive advantages.
- Cultivated relationships with key clients, enhancing customer loyalty and retention rates.
- Coordinated promotional campaigns that significantly increased brand visibility and sales volume.
- Conducted regular performance reviews, providing actionable feedback to drive continuous improvement in sales outcomes.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Generated and maintained revenue, forecasting, pace, and production reports to track hotel performance and support strategic sales decisions.
- Served as the primary point of contact for clients throughout the booking process, managing communication, contracts, scheduling, billing, and operational coordination to ensure successful events and stays.
Apparel Sales Associate
Target
Grand Junction, CO
09.2018 - 01.2019
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained organized merchandise displays, ensuring alignment with store promotions and seasonal trends.
- Assisted in inventory management, conducting stock checks and replenishing items as needed.
- Trained new associates on sales techniques, product knowledge, and operational procedures.
Call Representative
StarTek
03.2017 - 06.2018
- Handled high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Provided accurate information about products and services, enhancing customer satisfaction rates.
- Documented interactions in CRM system, ensuring clear communication and follow-up actions.
- Trained new representatives on call handling protocols and system navigation to improve team performance.
Laundry Supervisor
USMC Air Station Yuma
Yuma, AZ
01.2016 - 03.2017
- Supervised daily laundry operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on proper equipment usage and maintenance procedures.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround times.
- Monitored inventory levels of cleaning supplies and coordinated timely replenishment orders.
- Resolved customer inquiries effectively, enhancing overall satisfaction with laundry services.
- Collaborated with management to establish operational goals and performance metrics.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
Payroll Administrator
Precision Fire Protection
Yuma, AZ
04.2016 - 01.2017
- Processed payroll for 15 employees, ensuring timely and accurate disbursement of wages.
- Managed employee records and maintained compliance with federal and state regulations.
- Collaborated with HR to resolve payroll discrepancies and address employee inquiries promptly.
- Conducted audits of payroll reports to identify errors and implement corrective actions.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Education
No Degree - Hospitality
Colorado Mesa University
Grand Junction, COSkills
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Pipeline development
- Skilled with Microsoft programs
- Quickbooks experience
- Deal closing
- Sales software proficiency
- Client relationship management
- Sales reporting
Timeline
Director of Sales
Holiday Inn and Suites Grand Junction-Airprot
06.2019 - Current
Apparel Sales Associate
Target
09.2018 - 01.2019
Call Representative
StarTek
03.2017 - 06.2018
Payroll Administrator
Precision Fire Protection
04.2016 - 01.2017
Laundry Supervisor
USMC Air Station Yuma
01.2016 - 03.2017
No Degree - Hospitality
Colorado Mesa University