Kaitlyn Jones
Englewood,CO
Summary
Dynamic team leader with a proven track record at the University of Denver. Paying close attention to detail to produce shining output. Reliable and adaptable with experience in project management, process improvement and financial analysis. Continuously curious and always learning.
Overview
3
3
years of professional experience
Work History
Senior Student Billing Advisor
University of Denver
08.2023 - Current
- Confidently lead a team of 5 advisors, all with varying duties
- Facilitated government/military benefit contracting for over 100 students, resulting in over $1M in revenue for tuition payments
- Aided in month end reporting and balancing reconciliations in a timely manner
- Performed and supervised monetary and document audits, adhering to university, state, and federal policies
- Handled disputes and case escalation
- Organized and personally delivered training sessions and orientations in Student Billing and other departments across campus
- Analyzed and corrected payment application and journal entries
Student Billing Advisor
University of Denver
04.2022 - 08.2023
- Facilitated third party billing to companies nationwide
- Processed Federal Perkins loans deferrals, collections, and promissory paperwork
- Administered and monitored payment plans for students
- Managed and trained cashiers, stepping in to support business needs
- Prepared accurate bank deposits
- Performed and maintained excellent customer service
Tech Team Lead
Target
10.2021 - 05.2022
- Accurately processed hundreds of customer transactions
- Supervised inventory audits and maintained item counts
- Managed product and display transitions while following corporate guidelines
- Exceeded district sales for Consumer Wireless company
- Prioritized customer service
Education
Actively Pursuing Bachelor's in Business -
University of Denver
Denver, COHigh School Diploma -
Englewood High School
Englewood, CO05-2021
Skills
- Conflict resolution, negotiating compromises
- Communication, written or verbal
- Detail driven, analytical
- Adaptable, eager to learn
- Project management, multitasking
- Ellucian Banner systems
- Microsoft Office Suite
Timeline
Senior Student Billing Advisor
University of Denver
08.2023 - Current
Student Billing Advisor
University of Denver
04.2022 - 08.2023
Tech Team Lead
Target
10.2021 - 05.2022
Actively Pursuing Bachelor's in Business -
University of Denver
High School Diploma -
Englewood High School
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