Kaitlyn Durham
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shelter Associate
Catholic Charities of Denver
07.2024 - Current
- Engaged in friendly conversations with participants to better uncover individual needs
- Conflict Resolution
- De-Escalation
- Security desk: ensuring safety of shelter at all times, administering UA's and BA's
- Taking phone calls, and messages.
- Sorting mail
- Assisting participants with basic hygiene and daily needs
Cookie Artist
Self-Employed
10.2022 - 10.2023
- Participated in art exhibitions and shows to showcase work.
- Worked with clients to understand desired outcomes and requirements.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Baked, made icing, etc. all from scratch
- Spoke with customers throughout the process to ensure timely delivery
Overnight Manager
Walmart
05.2022 - 10.2022
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Mitigated operational risks during overnight hours by developing contingency plans for emergency situations or unexpected occurrences.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
Server/Bartender
Applebees
04.2017 - 01.2021
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Science - Clinical Psychology
Red Rocks Community College
Denver, CO06-2027
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Participant Engagement
- Relationship Building
- Issue Resolution
Certification
- Introducing Social Care and Social Work
- Supporting and developing resilience in Social Work
Languages
Spanish
Elementary
Timeline
Shelter Associate
Catholic Charities of Denver
07.2024 - Current
Cookie Artist
Self-Employed
10.2022 - 10.2023
Overnight Manager
Walmart
05.2022 - 10.2022
Server/Bartender
Applebees
04.2017 - 01.2021
Associate of Science - Clinical Psychology
Red Rocks Community College
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