Grant Kai Eppe
Denver
Summary
Accomplished box office associate with expertise in venue and event management. Recognized for delivering exceptional customer service and maintaining effective communication. Proficient in ticket sales processes and adept with box office software in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Paramount Theatre Event Management Intern
Kroenke Sports & Entertainment
Denver
08.2025 - Current
- Assisted with Front of House (FOH) operations during event ingress, supporting crowd flow, guest services, and helping operational issues that may arise.
- Assisted in the execution of nationally touring concerts, comedy acts, and theatrical productions.
- Developed Standard Operating Procedures (SOPs) to improve consistency, efficiency, and staff preparedness across theatre operations.
- Updated and maintained marketing and guest-facing materials, including posters and digital TV slates.
- Monitored and responded to guest feedback communications, escalating issues when necessary and contributing to continuous service improvement.
Customer Service/Season Ticket Representative
Colorado Rockies
Denver
03.2023 - Current
- Acted as primary contact for fan engagement. Answering up to 200 calls per week.
- Supported season ticket holders with renewals and promotional activities to boost engagement.
- Resolved digital ticketing issues to enhance fans' access to events and ensure operational efficiency.
- Collaborated with various departments to coordinate event details and improve customer experiences.
Ticket Resolution Coordinator
Kroenke Sports & Entertainment
Denver
08.2024 - 08.2025
- Resolved ticketing issues while educating patrons on digital ticketing solutions.
- Managed customer inquiries and complaints, achieving high-quality service.
- Collaborated with internal teams to report attendance totals and ensure seamless game day operations.
- Assisted with administrative duties, including distribution of will-call tickets for players and artists.
Event Staff
Argus Event Staffing
Denver
10.2022 - 10.2023
- Monitored guest flow and maintained safety protocols throughout events.
- Assisted with venue set-up and tear-down, providing logistical support for events at major venues like Ball Arena and Red Rocks.
- Ensured compliance with venue policies and procedures, facilitating smooth operations during high-profile events.
- Demonstrated the ability to manage multiple tasks simultaneously while maintaining a high level of customer service.
Intern
Athletic Department
Denver
08.2021 - 12.2021
- Provided support for athletic events, assisting with event logistics and coordination while ensuring a smooth experience for attendees and participants.
- Coordinated game footage and sponsor ads, ensuring everything ran on schedule.
- Engaged with players and families, distributing tickets and managing box office operations to maintain positive relationships within the community.
Education
Bachelor's - Sport Management
Metropolitan State University of Denver
Denver, CO08-2023
Skills
- Event planning
- Logistics coordination
- Ticketing systems (TM1, Arctics)
- Crowd management
- Operational support
- SOP development
- Time management
- Problem solving
- Marketing assistance
- Written & Verbal Communication
- Flexible
Accomplishments
Employee of the Month April 2024 - Colorado Rockies
Timeline
Paramount Theatre Event Management Intern
Kroenke Sports & Entertainment
08.2025 - Current
Ticket Resolution Coordinator
Kroenke Sports & Entertainment
08.2024 - 08.2025
Customer Service/Season Ticket Representative
Colorado Rockies
03.2023 - Current
Event Staff
Argus Event Staffing
10.2022 - 10.2023
Intern
Athletic Department
08.2021 - 12.2021
Bachelor's - Sport Management
Metropolitan State University of Denver